NHS Charities Together are recruiting a new Supporter Experience Manager who can blend creativity with data-insight to steer organisational strategy and delivery to best serve supporters to ensure long-term and impactful support.
In March 2020 NHS Charities Together launched its first-ever appeal for COVID-19 and raised a phenomenal £150m from hundreds of thousands of supporters. At the time, the charity had no fundraising team and was being supported by many fundraising experts, agencies and volunteers from other NHS charities. Pretty much overnight we went from having zero supporters to over 500,000 contacts on our database.
For the past 12 months, we have been developing a strategy, recruiting the fundraising leadership team and have had a skeleton communication programme in place.
It’s an incredible time to join the fundraising team at NHS Charities Together and this role couldn’t be more exciting. We have ambitious plans to be the biggest health charity funder in the UK and identifying and retaining loyal supporters whilst providing a first-class supporter experience, that surprises and delights our supporters, will be critical to achieving this.
We are seeking an experienced supporter experience manager who blends creativity with data-insight to steer organisational strategy and delivery to best serve supporters to ensure long-term and impactful support.
Suitable candidates will have a passion and deep understanding of supporter and audience journeys to ensure a high level of retention. Candidates can come from a large organisation or a small-medium organisation who have a healthy support base.
We are looking for candidates who have a minimum of three years’ experience in individual giving and who have a particular interest and specialist skills across stewardship and retention.
Thank you so much for your interest in working at NHS Charities Together as Supporter Experience Manager. This is an exciting time to join our team. Thanks to phenomenal public support, our national Covid-19 Appeal has raised more than £150million to help NHS staff, volunteers, and patients through the immediate and long-term effects of coronavirus.
Our charity is on an incredible journey. After a transformational two years, we have recently developed an exciting new brand proposition and identity, to better reflect the organisation we have become and our strategic vision.
The recruitment of this post is part of a commitment to raise awareness of our new brand and the important role of NHS charities, as well as engaging our key supporters.
We are very proud of what we achieve. We are a small, but growing staff team and the Supporter Experience Manager will have a key role to play as we work hard to grow our engagement, support our members, and raise the profile of NHS charities.
If you are passionate about the health and wellbeing of our nation, believe that through supporting NHS charities we can significantly increase the vital support given to our hospitals, community, mental health, and ambulance services, we would love to hear from you.
Ellie Orton OBE
CEO, NHS Charities Together
There are 240 NHS charities across the UK and most of them focus on helping our hospitals do more. Collectively these charities give over £1million every day to the NHS so that people can stay well for longer and get better faster. In recent years NHS charities have funded major capital projects, pioneering research and medical equipment at our hospitals, helping patients access the best possible care when they need it most.
There is so much love for the NHS and this was evident following the launch our Covid-19 Appeal in March 2020, to support staff, volunteers, and patients through the immediate and long-term effects of the coronavirus pandemic.
To date, we have allocated £140 million in a range of projects supporting the NHS. These include counselling services, helplines, and intensive psychological support for staff; patient-focused initiatives like training for emergency responders, research into long COVID, and specialist equipment; and projects designed to make access to healthcare more equal – so the best of NHS care is available to everyone, now and in the future.
NHS charities also play a key role in mobilising volunteers to support NHS staff, brightening wards and waiting areas with colourful and engaging art and building an important link between our hospitals and our communities. Other NHS charities support mental health trusts, community health trusts and ambulance trusts.
These vital funds and services are above and beyond what the NHS alone can provide, touching lives and making a huge difference to millions of people when they are at their most vulnerable.
To read real-life stories of the difference NHS charities make, visit the NHS Charities Together website.
Founded in 2000, the Association of NHS Charities started as an informal group of the largest NHS Charities which came together to provide mutual support and a forum for discussion. Since then, we have changed our name to NHS Charities Together (to better reflect what we do and who we support) and grown steadily, welcoming charities both large and small from across England and Wales, as well as Scotland and Northern Ireland. Today NHS Charities Together represents 100% of the NHS charity sector in the UK as members.
NHS Charities Together provides a forum for nationwide fundraising and advocacy campaigns, provides advice and guidance to its members, bespoke conferences and training days covering issues and development opportunities for NHS Charities, as well as access to online resources and support through exclusive member pages on the website.
Vision, Mission and Values
Our vision is: Helping the NHS tackle today’s challenges and tomorrow’s opportunities
Our Mission is: With our NHS charity members, we are here for the people of the NHS: staff, patients and their families, as a catalyst and convenor of ideas, programmes and partnership that help the NHS recover from the impact of Covid-19, reducing health inequalities and helping to save lives
Our philosophy is to:
This is an exciting time to join NHS Charities Together. The heartfelt support from the public for the NHS over the last two years has resulted in a significant increase in our external brand awareness, in addition to our focus on member charities. Our new brand proposition and identity aims to harness that support and drive continued engagement and support for NHS Charities. There are huge opportunities for us to demonstrate the vital work of NHS charities at the national level, and to engage our key stakeholders, through our communications channels and upcoming campaigns and events like our annual NHS Big Tea.
NHS Charities Together is committed to inclusivity and representing the diversity of the communities we serve. We, therefore, welcome applications from all backgrounds and all sections of the community. Applicants will be treated fairly throughout the recruitment process, and we will ensure there is no unfair discrimination on the basis of race, ethnic origin, disability, gender, religion or belief, age, sexual orientation or any other relevant characteristic.
Some examples of our accessibility provisions include:
To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.
Please ensure that your application is emailed to firstname.lastname@example.org inserting “NHS Charities Together – Supporter Experience Manager” into the subject field.
For further information about the role, or to arrange a confidential discussion, please contact our advising consultants at Peridot Partners
Eddie Taylor | email@example.com | 07904 814273
Josh Larkin | firstname.lastname@example.org | 07950 729373
We wish to encourage applications regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.
All applications will be considered solely on merit.
Disabled applicants are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the role, or if any adjustments or support are required regarding the recruitment process.
Closing date: 9 a.m. Monday 1st August
Candidates informed of outcome: Wednesday 3rd August
First Stage Interviews: Friday 5th August
Second Stage Interviews: Friday 12th August
Peridot and NHS Charities Together are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We would therefore be most grateful if you would complete this equality monitoring survey.
The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practice. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the new Data Protection Act 2018 launched on 25 May 2018.
The information provided does not form part of the decision-making process and will not affect your application.