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Product Support and Development Manager Association of Accounting Technicians (AAT)

AAT is seeking a Product Support and Development Manager to collaborate with colleagues across the organisation to support and contribute to the development of their product strategy and delivery of products and services.

  • Location: Hybrid / Canary Wharf, London
  • Salary: £46,996.50
  • Closing date: Rolling applications

Who we are

At the Association of Accounting Technicians (AAT), it’s our mission to make it possible for more people to experience the opportunities a career in finance brings through our accessible qualifications and supportive community.

We are the UK’s leading qualification and professional membership body for vocational accountants. We pride ourselves on providing practical qualifications that meet the needs of both employers and employees, as well as products and services to support our members and customers throughout their careers.

About the role

As the Product Support and Development Manager, you will sit within the Products and Services function and report to a Product Manager. The team is  the centre of excellence on the product lifecycle and management of the suite of products and services within qualifications, membership, commercial and those provided as part of AAT’s charitable purposes.

Key responsibilities include:

  • Support the development and execution of product strategies to meet KPI targets, including progression, retention, engagement and growth.
  • Identify and maximise product opportunities by supporting the creation of clearly defined value propositions that drive growth and engagement.
  • Oversee the development and delivery of products and services by briefing teams and coordinating timely customer and market insights.
  • Maintain current customer, market and product knowledge to inform product strategies and drive action across AAT.

The Product Support and Development Manager will be expected in the Canary Wharf office 1-2 days a week.

Who we are looking for

The ideal candidate will be someone who has prior experience with new product development and managing the full product lifecycle, along with the following skills:

  • Project management – including briefing, scheduling, and managing complex activity schedules.
  • Excellent written and verbal communication skills.
  • Problem-solving skills and analytical thinking.
  • Financial management – including budgeting and new product budget management.

Knowledge or experience of a professional body or awarding body environment would be desirable.

We are looking for proactive and dynamic individuals to join our growing team. If you are interested in joining a growing organisation at an exciting time, please get in touch today to learn more.


  • Hybrid working (1-2 days per week in our London office) and opportunities for further flexible working.
  • 25 days’ annual leave, increasing one day per year up to a maximum of 30 days plus bank holidays.
  • Great pension scheme, life assurance, and critical illness cover.
  • Health cash plan.
  • Enhanced maternity and shared parental leave contributions of up to 6 months’ full pay depending on the length of service.
  • Regular wellbeing initiatives.
  • Cycle2Work scheme and much more.

For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

Polly Mortimer | polly@peridotpartners.co.uk


If you would like to know more about this role please contact Polly Mortimer

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    Thank you for your interest in this role.

    Please download the Job Description and Person Specification.

    To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.

    Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “AAT – Product Support and Development Manager” into the subject field.

    For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

    Polly Mortimer | polly@peridotpartners.co.uk

    As a sector-leading executive search consultancy, we know the importance of creating recruitment processes which are fair, inclusive and free from bias. We are committed to promoting equality and diversity and developing a process that values differences.

    If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification, please let us know.

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    Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.


    This is a rolling application recruitment process. We are moving to interview as soon as we receive enough suitable interest, and we will be in touch as soon as possible regarding the next steps. We want to provide everyone with the opportunity to apply. If you are concerned that this role may close before you are able to apply, please get in touch with our advising consultant to discuss your options. 

    Equal Opportunities Monitoring

    Peridot and the Association of Accounting Technicians (AAT) are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We will send you an equality monitoring survey at the point of receiving your application, in the interview phase and at the time of placement. This ensures that our processes remain inclusive and equitable throughout, and provides us with important data to help us showcase our impact.

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