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Organisation Effectiveness Director | Respond

This is a pivotal role, providing you the opportunity to shape our strategy and enhance our organisation effectiveness so we can continue making a real difference to the lives of people with learning disabilities and autism.

  • Location: Flexible base – London or Midlands
  • Salary: Up to £62,000, dependent on experience

About the role

Respond is an award-winning national charity providing therapy and specialist support services to autistic people and people with learning disabilities who have experienced abuse, violence or trauma. We provide trauma-informed services, including psychotherapy, advocacy, campaigning and other support services for children, young people, adults and professionals. We also provide specialist training, supervision, reflective practice and consultancy to equip agencies and providers in developing and delivering trauma-informed services.

Respond began its story in London 30 years ago. In 2019 we were awarded funding from NHS England to set up a one-year pilot project in the West Midlands, and, due to the success of this programme, we now have an established base offering a range of trauma informed services across the Midlands to professionals, autistic people and people with learning disabilities.

Our services include a three-tier trauma informed training programme plus our transforming care framework that supports people who are subject to long-term hospital admissions to move back into their communities in a supportive and respectful way; supporting and collaborating with professionals to ensure the best possible outcomes for the people they work with.

We have grown organically and now need to turn our attention to developing our organisation in a more structured way, to support the further development and delivery of our work. To do this we now seek an Organisation Effectiveness Director who will lead on and monitor the continuous improvement and cost effectiveness of the operation and organisation of the charity. The Organisation Effectiveness Director is responsible for the development and implementation of our future strategy, including scalable organisation design and capability; ensuring that the appropriate infrastructure is in place, with effective information systems, policies, processes, monitoring and evaluation systems, for robust governance.

Reporting to the Chief Executive Officer and working in partnership with our Clinical Director, you will play a pivotal role in enabling our effective and efficient organisational growth and the development of our services, with the right focus and structure to realise our further potential.

Who we are looking for

The successful candidate will have demonstrable experience in the effective development and delivery of strategy and will be adept at measuring and evaluating impact. With responsibility for analysing internal and external trends, including optimising the use of our newly introduced Customer Relationship Management (CRM) system, you will have the competence to produce the overall resource plan. You will also have the ability to effectively lead our finance and operations functions and will be accountable for financial, employment and health and safety compliance.

With experience of successfully leading change, your analytical thinking will enable you to work through complexity and determine priorities. It is essential that, as a senior leader in our organisation, you bring an inclusive, collaborative and facilitative approach and are able to positively influence across the organisation and externally, including working effectively with our Board. Emotionally intelligent, you will be able to manage and motivate others to achieve objectives, combined with the interest and ability to engage with our therapeutic teams, to ensure our organisational infrastructure is fit for purpose and that our teams can continue to provide effective and flexible support to improve our clients’ lives.

This role provides a fantastic opportunity to be a positive catalyst for change; shaping our future strategy and honing our organisation’s efficiency and effectiveness.

For an informal discussion about the role please contact our advising consultant:

Philippa Fabry | philippa@peridotpartners.co.uk | 07772 902071

Closing date: 9am, Monday 24th May 2021

If you would like to know more about this role please contact Philippa Fabry

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Welcome from Noelle Blackman, Chief Executive

Thank you for taking time to consider this new and important role of Organisation Effectiveness Director at Respond. This is a crucial role for Respond at this point in our organisation’s development.

Respond is unique in the work that we do, highlighting and addressing trauma in the lives of autistic people, people with learning disabilities and their families. Psychotherapy and trauma informed specialist support with individuals are at the very heart of our work but we also aim to change the world around the people we support through training, specialist consultancy and by contributing to research in this field.

In the last two years we have grown significantly, we have gone from being a London based organisation with some national reach to now having a strong presence in the Midlands with a new team and office there; this has significantly increased the range of services that we can provide across the country. Our profile and national recognition as experts in trauma and learning disability has noticeably grown during this time as well.

This new role will lead on Respond’s continuous improvement  to enable the organisation’s efficient and effective development from this critical stage in its evolution. Working closely with me and our Clinical Director the key focus of the role is to formulate a coherent strategy, organisation plan and design that delivers the strategy whilst ensuring that our practices, systems and policies are fit for purpose; enhancing the charity’s impact in what we do and influence with external stakeholders.

We are a passionate, committed and friendly team, and place great importance on reflection and thinking together before we act. The work we do is demanding and can be challenging, which can affect the whole organisation at times. We are therefore looking for someone who is a good communicator, who is both emotionally attuned and resilient with a drive for achievement combined with a collaborative nature.

Working for a relatively small charity presents both opportunities and challenges. You will need to have gravitas along with the composure and ability to navigate complexity and yet also be able to laugh sometimes and enjoy time with your colleagues. No two days are the same, and we expect you to be a confident leader who is able to lead change and transformation in a constantly evolving environment.

In return we offer you an opportunity to make an important contribution in making the world a more compassionate place to live in for autistic people, people with learning disabilities and their families. If this inspires you, then you will get a great deal of personal satisfaction from being a part of our change journey.

This role is an amazing opportunity for somebody who is keen to join a unique organisation and be an important member of the leadership team.

If this all sounds of interest, then I welcome you to continue through this recruitment site and get in touch with our advising consultants, Peridot Partners.

Respond is a fantastic place to work, if you have the qualities we are seeking I hope that you will consider applying.

With best wishes,

Noelle Blackman
Chief Executive

About Respond

Founded in 1991, Respond is a national charity providing therapy and specialist support services to autistic people and people with learning disabilities who have experienced abuse, violence or trauma.

We are committed to bringing about positive change for our clients and their families, enabling them to lead richer and more resilient lives.

We provide a range of trauma-informed services for children, young people, adults and professionals. These include psychotherapy, advocacy, campaigning and other support services which aim to prevent abuse and equip individuals and their families to live more positive lives.

Operating out of our two offices in London and the Midlands, we provide psychotherapy to survivors of abuse and risk analysis/assessment, forensic psychotherapy and circles of support and accountability (COSA) to young people and adults who demonstrate sexually harmful behaviour and are a risk to themselves and/or others. All of our clients have experienced trauma in their lives.

In addition, we also provide specialist training, supervision, reflective practice and consultancy to equip agencies and providers in developing and delivering trauma-informed services.

Our Midlands Hub

In 2019 we established our Midlands Hub with a focus on NHS England’s Transforming Care Agenda (TCA). Based in Birmingham, we deliver a range of trauma informed services across the Midlands to professionals, autistic people and people with learning disabilities to support a culture change and enable professionals who work with people with learning disabilities, autism or both to operate from a trauma informed lens.

Mission Statement

To bring about positive change that enables people with learning disabilities, autism or both who have experienced abuse, violence or trauma to live richer, more resilient lives.


Respond’s work is guided by our core values of respect, user participation, openness and honesty.

Respect because we value all our clients as individuals in their own right and see the whole person. We treat our clients with courtesy and listen to them with care and attention.

User participation because we believe that the lived experience and opinions of our clients are core to our work.

Openness because we believe in sharing knowledge and learning and are open to new ideas and ways of working. We are open to giving and receiving feedback on any aspect of our organisation to enable us to improve our services.

Honesty because we only promise what we feel we can deliver, we take responsibility for our actions and decisions, we seek to instil confidence in our clients, customers and staff and are clear in our communications.

    To access a full job description and application details,
    please fill out the form below.


    To arrange a confidential chat, please contact our executive search advisers at Peridot Partners:

    Philippa Fabry | philippa@peridotpartners.co.uk | 07772 902 071

    To apply, please submit a CV and a supporting statement (the supporting statement should be a maximum of two sides of A4). The supporting statement should clearly outline your suitability against the essential experience criteria in the person specification and give details of why you are interested in applying for the role.

    Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “Organisation Effectiveness Director – Respond” into the subject field. In your covering email, please let us know of your availability against the dates in the timetable given below.


    Disabled applicants are invited to contact us in confidence at any point during the recruitment process, to discuss steps that could be taken to overcome any operational difficulties presented by the role.

    We wish to encourage applications regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief. All applications will be considered solely on merit.


    Closing date: 9am, Monday 24th May 2021
    First interview: w/c Monday 31st May
    Final interview: w/c Monday 14th June

    Equal Opportunities Monitoring

    Peridot and Respond are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We would therefore be most grateful if you would complete equality monitoring form.

    The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practice. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the Data Protection Act 2018. The information provided does not form part of the decision-making process and will not affect your application.

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