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Membership & Development Director | The Institute for Family Business (IFB)

Are you a senior membership professional wishing to make your mark in an established yet growing organisation? Seeking a Membership & Development Director with first class relationship development and management skills.

  • Location: 22-24 Buckingham Palace Road, London, SW1W 0QP
  • Salary: Competitive, depending on experience, plus benefits

About the role

About us

The Institute for Family Business (IFB) is the voice of the UK family business sector, supporting and promoting the contribution of the sector to UK economy.

As a not-for-profit membership association, we proudly support and promote the UK family-owned business sector through networking and learning activities, advocacy and research. Britain’s 4.8 million family businesses are the backbone of the UK economy – employing close to 13 million people, and contributing a quarter of UK GDP.

The IFB’s impact cannot be underestimated, with our membership having a combined turnover approaching £100 billion and includes some of the most well-known and loved brands in the UK.

Who we're looking for

We are pleased to announce that we are searching for a new Membership & Development Director. This is a key leadership and relationship management role within the IFB, with the primary purpose is to lead the IFB’s membership growth, development and retention. You will have the unique opportunity to develop and execute a membership strategy that delivers sustained membership growth, strong retention, enduring relationships with family business owners and which improves peer learning and business knowledge within the sector.

Equally, you will be part of framing and delivering a commercial partnership programme that delivers quality, value enhancing relationships and brand associations. A key part of the role will be to develop, drive and deliver IFB membership growth, with the support of the Director General and a Membership & Events Manager, to establish strong and enduring relationships with family business owners and to develop, enhance and communicate the IFB’s value proposition to members.

Your experience and background

You will come with first class relationship development and management skills with the ability to manage a variety of sometimes complex and demanding stakeholder relationships. A proven track record of delivering effective marketing programmes and the ability to think strategically but also have an eye for detail and be prepared to be hands on will be key. A track record in identifying and exploiting commercial opportunities will be vital. Excellent interpersonal, diplomacy and communication skills, and be an enthusiastic team player is needed. Finally, you will come with genuine passion and enthusiasm for the value of private sector business of which family business make up the 88%.

This is a unique opportunity for a passionate and ambitious person wanting to develop their career in a supportive and ambitious organisation. If you feel you are right for this role, please get in touch with:

James Hunt | james@peridotpartners.co.uk | 07711 405444

Closing date for formal applications: 9am, Monday 9th March 2020

If you would like to know more about this role please contact James Hunt

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Dear Applicant,

Thank you for the interest in the position of Membership and Development Director at the Institute for Family Business (IFB).

We are a small and dynamic team based in Central London (Victoria), dedicated to supporting family businesses in all the areas that are unique to them because of the family ownership. We help families understand some of the challenges they may come up against, and provide them with the tools they need to pre-empt problems or resolve issues that have already cropped up.

The IFB is the heart and voice of the family business community in the UK with members from all sectors, from across the UK and from small to medium sized and large firms. From founder led businesses at the stage of succession planning to multi-generation businesses who have celebrated more than one centenary already.

We were founded by a group of family businesses nearly 20 years ago as a place for them to come together to share their experiences and learn from each other. That is still at the heart of what we offer to our members today.

Members also benefit from our extensive learning and events programme, our practical support and guidance, and our working with Government. All this is delivered in a non-solicitous, safe and trusted space for the family businesses and the individual family members and executives.

We work closely and collaboratively as a team to deliver support to the family businesses we work with, and achieve our organisational goals. We also work closely with our Board of Directors and Committees who are made up of highly supportive members of the organisation.

We have a strategy in place that takes us to the end of our financial year in June 2022 which is firmly focused on membership growth through recruitment and retention. The role of Membership and Development Director is a critical role to the delivery of our strategic objectives.

It’s an exciting time to join the organisation as we embark on a new period of growth.

Key to our success is that we are essentially a people business and we are guided by our core values in everything we do:

  • Openness
    • Openness is central to how the IFB operates. Members are able to share their challenges and successes openly with one another, knowing that it’s safe to do so and that this is part of what makes the network so unique.
    • Openness is also what members experience in their interactions with the IFB team.
  • Integrity
    • Integrity is a prerequisite for an open culture where people can share freely. The uniqueness is preserved by the fact that both the IFB team and the membership observe the policy of ‘what’s said in the room stays in the room’ and that the environment is non-solicitous.
  • Caring
    • Caring to the IFB means having empathy with another person’s situation or perspective, helping where required and asked for to the best of our abilities and with respect for the entire FB business system the individual is part of.
  • Learning
    • Learning has a two-fold meaning to the IFB; it’s about a commitment to continual improvement, always seeking to do things better and it’s also about providing, brokering and facilitating learning on behalf of the membership. To the membership, the IFB is a place that fosters shared learning.

It’s important that you are comfortable with people at all levels of an organisation from very senior people to young members of the family who haven’t yet made up their minds about whether they want to be involved in their family business.  You will also need to build strong relationships with members of the advisory community who work with many of the family businesses in our membership.

The role will require that some of your time is spent ‘on the road’ meeting existing and prospective members. Some international travel may also be required as we are part of a global network of similar family business organisations.

This is an exciting opportunity for the right candidate to be part of an ambitious and growing organisation where your voice, your ideas and your contribution will have a critical impact on our collective success.

I look forward to hearing from you.

Kind regards,

Elizabeth Bagger
Director General, Institute for Family Business

About The Institute for Family Business (IFB)

The Institute for Family Business (IFB) is a not-for-profit membership association which supports and promotes the UK family-owned business sector through networking and learning activities, advocacy and research.

Britain’s 4.8 million family businesses are the backbone of the UK economy – employing close to 13 million people, and contributing a quarter of UK GDP.

Established in 2001, the IFB is the heart and voice of the UK family business sector, supporting and promoting the contribution of the sector to UK economy.

Putting the needs of family businesses at the heart of everything we do

The IFB membership has a combined turnover approaching £100 billion and includes some of the most well-known and loved brands in the UK.

We put the needs of family businesses at the heart of everything we do. From a group of families getting together to share experiences and help each other overcome common challenges, we are the largest UK family business organisation and we are part of a global network of family business organisations.

Working closely with business families for the past two decades, we believe that well run family business is an unrivalled model of business. One that brings benefits to communities across the country. But most family businesses face a set of common challenges.

We are here to make sure that family businesses have the support, tools, knowledge and environment to help them survive and thrive across generations. We offer membership to family businesses and hold the space for family business owners and managers, experts and relevant organisations to come together as a community.

Our Values

Openness – We create safe spaces for people to share their challenges and successes openly.

Integrity – We create a community based on honesty, trust and respect.

Care – We make sure all family members feel safe, respected and cared for.

Learning – We help the whole family business community to pursue growth and learning.

More information:

IFB website


To access a full job description and application details,
please fill out the form below.


Please download the Job Pack which includes the Role Description and Person Specification and fill out this Equality Monitoring Form

To formally apply, please submit a CV and supporting statement that clearly outlines your suitability for the role by addressing the criteria focused on experience within the person specification. We kindly ask that your CV and supporting statement should be no more than two pages each and should be sent in Word format in one document (thus no more than four pages total).

If you would like to have an informal conversation about this opportunity you can contact our advising consultants at Peridot Partners:

James Hunt | james@peridotpartners.co.uk | 07711 405 444

Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “Membership & Development Director, IFB” into the subject field.

Disabled applicants are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the job, or if any adjustments or support are required regarding the recruitment process.

We wish to encourage applications regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.

All applications will be considered solely on merit.


Closing date: 9am, Monday 9th March 2020
First stage interviews: Thursday 19th March 2020
Final stage interviews: Monday 23rd March 2020

Equal Opportunities Monitoring

Peridot and Institute for Family Business are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We would therefore be most grateful if you would complete this equality monitoring form.

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