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Income Generation Director St Michael’s Hospice Hastings & Rother

St Michael’s Hospice is recruiting an experienced and talented fundraising professional to strategically lead their income generation teams to deliver long term, sustainable funding that enables the Hospice to achieve its ambitious plans for supporting the community of Hastings and Rother. We are seeking a charismatic leader who is also capable of delivering a successful capital appeal to raise c.£10m for building a new Hospice

  • Location: Hastings, East Sussex
  • Salary: £75,000 - £80,000
  • Closing date: 9 a.m. Monday 8th July

Vision

A kind, resilient and empowered community that is ready, willing, capable and confident to support people living with dying, death and loss.

Mission

To support and enable the community of Hastings and Rother to live well with dying, death and loss.

Values

About the role.

As a member of the leadership team, you will contribute to the organisation’s strategic planning and delivery to ensure the achievement of strategic objectives and the business plan.

You will develop and lead an ambitious income generation strategy for St Michael’s Hospice that enables it to secure the resources required to deliver its strategic objectives, ensuring long-term sustainability and developing a diverse portfolio of income streams

Supported by a Capital Appeal Fundraiser, you will establish and lead a successful Capital Appeal Fundraising campaign to raise at least £10 million towards building a new hospice by 2030 whilst protecting operational revenue streams.

Principal responsibilities.

Income generation

  • Lead the development and implementation of an income generation strategy (fundraising, lottery and retail) that maximises income, enables the Hospice to meet its strategic objectives, ensures long-term sustainability and attracts and retains supporters.
  • Lead the development and implementation of an income generation strategy (fundraising, lottery and retail) that maximises income, enables the Hospice to meet its strategic objectives, ensures long-term sustainability and attracts and retains supporters.
  • Sustain and develop a dynamic, high-performing, effective Income Generation team focused on ensuring collaboration and efficiency across all income generation activities, maximising return on investment, through effective targeting, ownership and reporting mechanisms.
  • Identify opportunities for growth in existing areas of income generation and identify and develop business cases for new opportunities for income generation, including commercial.
  • Engage the team and key stakeholders in developing, delivering and monitoring lottery, retail and fundraising strategies, business plans and budgets. Take remedial action when performance is not on target.
  • Sustain and develop a dynamic, high-performing, effective Income Generation team focused on ensuring collaboration and efficiency across all income generation activities, maximising return on investment, through effective targeting, ownership and reporting mechanisms.
  • Identify opportunities for growth in existing areas of income generation and identify and develop business cases for new opportunities for income generation, including commercial.
  • Engage the team and key stakeholders in developing, delivering and monitoring lottery, retail and fundraising strategies, business plans and budgets. Take remedial action when performance is not on target.

Capital appeal

  • Develop a plan for a capital appeal that will deliver c£10m to enable a new hospice to be built by 2030.
  • Appoint a Capital Appeal Fundraiser to lead the campaign and work collaboratively with them to develop and deliver: the case for support, strategic and operational risk registers, stakeholder engagement and communications (with the marketing and communications team), and major donor training for Trustees, the Leadership Team and other key individuals.
  • To work alongside and support the CEO to nurture actual and potential major donors in support of the Hospice’s main objectives.

Leadership and management

  • Act as a role model, providing visible, inspiring and effective leadership that inspires, motivates and empowers, drives continuous improvement and is in line with strategic priorities.
  • Effectively lead, inspire, develop and manage the fundraising, retail and lottery teams to enable them to achieve their objectives. Address issues of concern in a timely manner whilst demonstrating and influencing good management practices.
  • Contribute to the organisational financial and budget-setting process balancing the need to invest in resources whilst ensuring long-term sustainability.
  • Be accountable for the management, development, quality assurance and cost-effectiveness of all departments.

Who we are looking for.

  • Experience in operating at a strategic level within an organisation.
  • Significant fundraising/income generation experience at a senior level.
  • Experience in contributing to a successful capital appeal.
  • Track record of developing, leading and implementing income-generating strategies.
  • Demonstrable success in generating significant levels of income and sustained income growth across the full spectrum of funding streams.
  • Leading and managing multiple departments and teams.
  • Setting and managing substantial budgets.
  • An authentic, professional individual who can be agile and innovative in the current charitable marketplace.
  • A role model who thrives on achieving the development and success of a motivated and high-performing team.

For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

Eddie Taylor | eddie@peridotpartners.co.uk | 07904 814273

Eddie Taylor, Head of Fundraising Appointments, Peridot Partners

If you would like to know more about this role please contact Eddie Taylor

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Welcome from the Chief Executive

Thank you very much for your interest in becoming the Income Generation Director at St Michael’s Hospice. I have the pleasure of enclosing some further information which I hope will help to inform your decision about whether you would like to progress your application.

You will be joining the Hospice at the start of a new exciting era. To enable our organisation to grow and evolve the care and support we offer to our community, we intend to build a new St Michael’s Hospice. To achieve this, we will need to raise in the region of £10m to enable us to create an environment fit for the future, that enables us to expand and develop our services whilst providing patients and families with a space that is beautiful, comforting, welcoming and supports them to live well with dying, death, and loss.

In addition, you will join a kind, respectful, inclusive and innovative organisation that is well-supported by its community. Based in a

beautiful location, St Michael’s Hospice has been supporting a population of over 186,000 for more than 35 years. Our high-quality specialist palliative and end-of-life care focuses on enabling people with advanced, serious, life-limiting illnesses, across Hastings and Rother to live as fully as possible until they die.

Our model of care places the emphasis on enabling communities to support people to live well with dying, death and loss. In 2022/23 we created our new strategy that has a dual focus on excellence in clinical service provision and community development. All of this requires funding, and we are fortunate to be in a strong financial position with healthy reserves and a range of successful income streams. However, it is becoming increasingly difficult to fundraise and with our ambitious plans for a new building, our new Income Generation Director will need to be experienced in raising funds, leading a capital appeal, exemplary donor stewardship and innovative approaches to generating new areas of potential funding.

For the right individual, this is a unique opportunity to create a lasting legacy for the Hastings and Rother community whilst protecting existing revenue streams for current patients and families. The Leadership Team and Board of Trustees are aspirational and clear about where we want to get to. We’re excited about our future and hope that you will feel inspired to come and join us.

Karen Clarke
Chief Executive

Established in 1987, St. Michael’s Hospice is an independent charity providing high-quality, holistic, specialist palliative and end-of-life care to people living with serious, advanced, life-limiting illness, and their families, including in bereavement, across Hastings and Rother. Supporting approximately 1,700 people per year, the Hospice interdisciplinary team, with support from trained volunteers offers:

  • Specialist symptom control – to keep patients as comfortable and well as possible.
  • Holistic emotional, social, spiritual and practical support – to make sense of and cope with living with or supporting someone with a life-limiting illness.
  • Rehabilitation – to optimise patients’ independence and participation in activities meaningful to them.
  • A 24/7 in-patient nursing service for patients and families.
  • Specialist Palliative Care Community Outreach Service.
  • A 24/7 specialist palliative care telephone support line
  • Respectful and effective working with other relevant primary, secondary, tertiary and social care providers to ensure maximum continuity and seamless support for patients. nearing the end of life and their families.
  • Support for people to be cared for in their preferred place of care, whenever possible and in line with their needs.
  • Expert bereavement support to anyone in Hastings and Rother irrespective of whether they have been connected to the Hospice or not.

We have an ambitious strategy; to become a centre of excellence for palliative care provision, education and research and to create a compassionate community which supports each other in dying, death and loss. We believe that our community is rich in assets and that with engagement, education, influence and support from the Hospice, these can be harnessed to impact better end of life for all. We have adopted and are embedding a public health approach to palliative care. This innovative approach is founded on principles of partnership and collaboration with the people we serve and those closest to them, our generalist palliative care partners, with neighbourhoods, community organisations and civic institutions. We see the future of St Michael’s Hospice as an influencer and that through investment in community development, we have a unique vehicle to shape both the dialogue and experience of dying, death and loss in our communities.

The ethos of one united team extends to all areas of the Hospice and is key to our strategy; working together, with the support of our incredible team of nearly 180 employees and over 450 volunteers, to achieve our vision and mission. Within our compassionate community, our seven Hospice shops have an integral role to play in being the “face” of the Hospice in local neighbourhoods and whilst generating income, also enable the community to connect to the Hospice and with each other. Our Lottery Collectors are already playing a significant role in connecting people with the Hospice and reducing social isolation across our catchment areas.

Our work across Sussex Hospices is an exemplar of collaboration and is vitally important to the delivery of Hospice services in years to come.  Projects include a joint Learning Management System, 24/7 Hospice Line, THRIVE – management development programme, and aligning our clinical patient records systems. This is an area of work we are proud to be part of and will continue to develop.

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    Thank you for your interest in this role. Please download the Job Description and Person Specification.

    To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.

    Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “Application: St Michael’s Hospice – Income Generation Director” into the subject field. You will receive an acknowledgement on receipt of your application within 2-3 days. If you do not receive an acknowledgement, please make contact with our admin team.

    For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

    Eddie Taylor | eddie@peridotpartners.co.uk | 07904 814273

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    Timetable

    Closing date: 9 a.m. Monday 8th July 2024
    Candidates informed of outcome: Tuesday 9th July 2024
    First stage interviews: Friday 12th July 2024
    Second stage interviews: Friday 19th July 2024

    We are in the process of confirming the second round interview dates. We will update the site once confirmed, and contact those who have applied.


    Equal Opportunities Monitoring

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