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Head of Service Delivery The Advocacy Project

Our vision is a world in which every person has a voice.

  • Location: Home working / London
  • Salary: £40,800

About The Advocacy Project

We help people who are marginalised or vulnerable because of their circumstances make their own choices about their lives. We support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

  • Voice their concerns
  • Understand their rights
  • Make effective choices about what happens in their lives

We do this through advocacy services that support people individually, and user involvement projects that help organisations improve the services they offer. Find out more by visiting our website.

About the Role

This role is accountable for the quality of all our advocacy services and our user involvement projects, making sure we can evidence the value of our work and show improved outcomes for service users. The post-holder leads on safeguarding for the organisation.

The post is at senior leadership team level. In common with other members of the senior leadership team, the post-holder will provide visible and accessible corporate leadership, collaborate with fellow SLT colleagues on strategy development, contribute to decisions in the best interests of the organisation, and be responsible for creating a positive working environment in which staff can do their best work.

Benefits of Working for Us

We’re committed to providing an empowering, flexible and supportive working environment for all our staff.

Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.

All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.

We are a Disability Confident and Mindful Employer.

How to Apply

Click here to upload your application via The Advocacy Project website

 

Include your CV and a supporting statement explaining why you think you’re the person we’re looking for and how your experience meets the person specification.

It’s a legal requirement that you are eligible to work in the UK for all our posts.

If you have any questions please get in touch on HR@advocacyproject.org.uk or call 020 8106 0640.

Philippa-Fabry-Director-of-Not-for-Profit-Peridot-Partners

If you would like to know more about this role please contact Philippa Fabry

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What we Care About

We help people who are marginalised or vulnerable because of their circumstances make their own choices about their lives.

We support them to speak up and help improve important services we all need. We want to make sure people across all age and care groups – including learning disability and mental health – can:

  • voice their concerns
  • understand their rights
  • make effective choices about what happens in their lives

We do this through advocacy services which support people individually, and user involvement projects that help organisations improve the services they offer.

Our advocacy services are independent, confidential, and free to those receiving the service. Together, we’re standing up for rights and supporting people to have a say on the issues that matter to them.

We’re very proud of the quality of our work is being recognised more widely. In recent times we’ve been awarded flagship contracts — including mental health advocacy at Broadmoor Hospital, and working with NHS England to make sure the people who use services have a real say about how they are designed.

This is an exciting time for us as an organisation — we’re growing and developing, bringing new people on board, and exploring new ways of doing things. It’s part of our plan to reach more people and have an even deeper impact on their lives. We hope you’ll join us.

What we care about

We want everyone to be able to make informed choices and active decisions about how they live their lives. By working with people who are vulnerable or excluded, we address the challenges people face having their voices heard. We’re committed to being a strong, well-managed and dynamic organisation so we’re best-placed to make this happen.

Our Vision for the Future

Drawing on our strengths and expertise, we are determined to focus more deeply than ever on prioritising those in greatest need and ensuring that the voice of lived experience s at the heart of all we do. We will continue to address unmet needs in culturally appropriate innovative ways using a blend of digital and using traditional approaches. This will benefit more people more powerfully.

Our User Council

Our passion is for people to be actively involved in the services they use — and this applies to our organisation as much as any other. We have a council made up of representatives from across all our services. They share feedback and ideas from people who use our services and let us know if we’re fulfilling the high standard we aspire to. As well as guiding us to improve what we do, the user council helps us choose the right staff.

Our Board of Trustees

We believe good governance is about genuinely holding ourselves to account for making a positive difference to the people we work with. We are proud of the diversity of our board as it reflects the communities we work in. Our board includes two service user trustees, and many board members have lived experience of the issues we work on. The expertise our board provides through lived and professional experience means we’re properly informed to make the right decisions about what we do.

Responsibilities

Key responsibilities

  • Upholding the quality of all our advocacy and user involvement work.
  • Delivering projects and contracts to time, budget, quality and relevant key performance indicators.
  • Keeping close and constructive working relationships with key stakeholders, including regular contract monitoring meetings with commissioners.
  • Maintaining awareness of issues across all care groups and ages (such as mental health, learning disability, dementia, eating disorders, hoarding etc).
  • Evidencing the value of our work and showing improved outcomes for service users.  Updating our policy and practice in line with legislation and best practice.
  • Scanning the strategic landscape and using this information to guide service development and delivery.  Leading the team to produce high quality, succinct reports on activity and outcomes to key audiences including Board of Trustees and commissioners.
  • Leading, managing and supervising staff.
  • Presenting a visible and accessible leadership presence that supports staff based in different locations.
  • Working with HR to make sure staff are appropriately skilled and actively participate in our learning & development programme (including NAQ).
  • Working with the other members of the senior leadership team to create and maintain a positive working environment and supportive culture.
  • Proactively championing improvement projects that arise from the results of the annual staff survey.
  • Liaising with the Deputy CEO and Business Development Manager over gaps in provision, trends, and opportunities, so we can develop new services and approaches.
  • Liaising with the Deputy CEO over current and future IT requirements for service delivery that help us work more effectively.
  • Working with the Head of Finance and your direct reports to make sure service delivery budgets are managed effectively, and inputting to financial reports, budgets and forecasts to the board and other stakeholders.
  • Working with the Head of Finance and Head of Business Development to make sure we continually refine our approach to costing our work.
  • Along with other members of the Senior Leadership Team, the post-holder will:
    • Provide visible and accessible corporate leadership (strategic and operational delivery)
    • Contribute to decisions in the best interests of the organisation
    • Make sure all work is inclusive and responsive to the needs of local communities particularly those who are marginalised and excluded; champion equality and diversity across everything we do
    • Provide guidance, coaching and support to direct reports, and make sure they do the same with their staff
    • Give clarity around priorities and goals
    • Manage overall financial budgeting for service delivery
    • Work across functions with fellow SLT colleagues to ensure effective collaboration on shared goals
    • Meet reporting timescales• communicate operational results, emerging challenges, and key performance indicators to direct reports
    • Raise awareness of The Advocacy Project by making sure we are known for the quality of our work

General responsibilities

  • Participate in team meetings and training.
  • Participate in personal, team and organisational development.
  • Contribute to monitoring reports.
  • Keep to our policies, including health & safety, and risk regulations.
  • Work to our mission, vision, and values.
  • Carry out other projects and tasks as needed.

Person Specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

Essential knowledge, experience and qualifications

  • Sound knowledge of statutory and non-statutory advocacy (both policy and practice), relevant legislation (including Mental Health Act, Mental Capacity Act, Care Act and Equality Act) and regulation.
  • Sound knowledge of user involvement and the principle of co-production.
  • Sound knowledge of health and social care practice and legislation.
  • Ability to combine seeing the big picture with an eye for operational detail.
  • An understanding of how to implement strategy in practice.
  • Excellent people manager.
  • Demonstrable track record in financial management.
  • Adept at making decisions about priorities given competing demands on resources.
  • Ability to focus on solutions and thrive in a busy environment.
  • Ability to work as part of a team and on your own initiative, to plan and prioritise your own workload.
  • Excellent communication and interpersonal skills (written and verbal). Effective in working with a wide variety of stakeholders ranging from trustees to service users and employees.
  • Commitment to working within The Advocacy Project code of conduct, equality and safeguarding policies.
  • Relevant professional qualification (or a commitment to attaining the NAQ module on managing advocacy services within 12 months).
  • Commitment to ongoing professional development to make sure we comply with legislative and regulatory requirements, and best practice.

Desirable knowledge, experience and qualifications

  • In-depth knowledge of issues across all care groups and ages (such as mental health, learning disability, dementia, eating disorders, hoarding etc).
  • NAQ accredited advocate.
  • In-depth experience of championing user voice.
  • In-depth experience of successfully delivering co-production projects.

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