Home / Roles / Head of Urban Management and Improvement | South Bank Employers’ Group

Head of Urban Management and Improvement South Bank Employers’ Group

Join us and champion South Bank, protecting and enhancing this unique area through creativity and collaboration, making real improvements to the area for all.

  • Location: South Bank
  • Salary: £50,000
  • Closing date: CLOSED FOR APPLICATIONS

Who we are

South Bank Employers’ Group (SBEG) is a membership association of the major and pre-eminent organisations in the South Bank and Waterloo area, dedicated to achieving the best possible experience for employees, residents, and visitors.

We are not for profit company, set up by a group of businesses and employers to regenerate and transform South Bank. We are the champions of South Bank, protecting and enhancing this unique area through creativity, collaboration, and effective delivery. We work on behalf of businesses, employees, residents, students, and visitors, by setting the agenda, breaking the mould, facilitating co-operation, and delivering programmes that bring improvement and change which protect and enhance this unique area to the benefit of all.

South Bank is an incredibly dynamic area and continues to undergo significant change, with high-profile development projects underway and more planned. For over 30 years, SBEG has been at the heart of these changes and remains committed to addressing the future needs of the area.

About the role

South Bank London

We now seek a Head of Urban Management and Improvement to join our Place Management team. This is a critical role, with an equal emphasis on strategic oversight and operational delivery. Our work is complex, and you must deliver to specific targets and objectives, which always looking ahead at how best to achieve our purpose.

Reporting to SBEG’s Director of Place and working closely with all SBEG’s members and the wider business community, you’ll lead and deliver important work for SBEG, South Bank Business Improvement District, and Jubilee Gardens Trust. Whilst you do not have line management responsibility, you will work closely with a small team who are highly innovative and ambitious.

Who we are looking for?

We seek someone with experience in similar role with the knowledge of how the urban public realm is managed and maintained. Experience in contract management including contract review, negotiation, and tender processes and the management of contractor and suppliers is key. You will come experienced in managing projects and experience in developing specifications and managing procurement processes. Strong understand of managing budgets, including those with multiple income streams and of multi-agency working is essential, including local authorities, private sector, and community and voluntary organisations.

You will be able to advocate and influence in a complex and dynamic stakeholder environment, and come with a natural ability to engage with diverse organisations and individuals. Whilst you need to be strategically minded and horizon scan, we need a ‘doer’ with the ability to deliver practical results in what is a fast-paced role, often with demanding priorities.

We have a fair and inclusive culture and work to our unique set of values. South Bank, and its many communities, is incredibly diverse and we welcome applications from a wide range of backgrounds. If you share our passion, values and ambition, and wish to make real improvements to South Bank for all, we would love to hear from you.


The following pages provide further background into SBEG and this opportunity. To access the job information pack for these roles, please complete the ‘How to apply’ tab.

If you would like to have an informal conversation about this opportunity, you can email our advising consultants at Peridot Partners to arrange a call.

Jules Chaney (E: jules@peridotpartners.co.uk or M: 07399 749 982), or

James Hunt (E: james@peridotpartners.co.uk or M: 07711 405 444)

If you would like to know more about this role please contact

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Welcome the Chief Executive

Welcome to South Bank Employer’s Group (SBEG) and thank you for your interest in joining us as our Head of Urban Management and Improvement.

We champion London’s South Bank on behalf of businesses and employees, residents, students, and visitors: we set the agenda, facilitate co-operation, and deliver programmes that bring improvement and change. We protect and enhance this unique area for the benefit of all. As a not for profit membership organisation, we are proud of our history in achieving transformational change for South Bank since 1991. It’s fair to say we think big, and we make an impact. SBEG is a fascinating and complex organisation which has achieved an incredible amount over the last 32 years.

Our innovative approach has been at the heart of making South Bank the place that it is today – an internationally important destination, an economic powerhouse, and a real and authentic neighbourhood with diverse residential and student communities. We deliver and manage several services that are vital in keeping the neighbourhood safe, clean, and green and we are responsible for managing a variety of funding that benefits the area, including revenue from our members and other organisations, the London Eye, and South Bank Business Improvement District (BID).  SBEG and its work helped inspire the UK’s BID model and in 2014 we launched South Bank BID to enable more local businesses to get involved in improving, managing, and promoting South Bank.  In 2019 we receive a 99% Yes vote in the ballot for the BID’s second term. We go to ballot in early 2024 for the BID’s third term.

We were the first neighbourhood in London to create a destination brand and website – South Bank London – through which we promote South Bank to Londoners, and UK domestic and international audiences. Our vision for a better South Bank transformed Jubilee Gardens into one of central London’s most iconic and busiest green spaces in time for the 2012 London Olympics, and which were reopened by Her Majesty Queen Elizabeth II. We continue to manage and maintain the Gardens on behalf of Jubilee Gardens Trust.

As Head of Urban Management and Improvement, you will play an important role in helping to deliver our strategy, driving forward many aspects of our day-to-day operations, and taking an innovative and solution-focused approach to what we do, whilst always working to our values of Partnership, Just, Potent, and Disruptor. Our passion and drive to continually make South Bank even better means we have ambitious plans, and you will play an important role in shaping several of our services and projects to ensure that they deliver to the needs and expectations of our members and partners.

This is a critical role, with an equal emphasis on strategic oversight and operational delivery. You will deliver to specific targets and objectives, which always looking ahead at how best to achieve our purpose. Reporting to SBEG’s Director of Place and working closely with all SBEG’s members and the wider business community, you’ll lead and deliver important work for SBEG, advocating and influencing in a complex and dynamic stakeholder environment whilst continually delivering practical results in what is a fast-paced role, often with demanding priorities. You will be joining a small team with experience and knowledge, and who are passionate about our work.

I look forward to hearing from you.

Nic Durston
Chief Executive


If you would like to have an informal conversation about these opportunities, you can email our advising consultants at Peridot Partners to arrange a call.

Jules Chaney (E: jules@peridotpartners.co.uk or M: 07399 749 982), or

James Hunt (E: james@peridotpartners.co.uk or M: 07711 405 444)

About the South Bank Employers’ Group

South Bank Employers’ Group (SBEG) is a membership association of the major and pre-eminent organisations in the South Bank and Waterloo area, dedicated to achieving the best possible experience for employees, residents, students, and visitors. SBEG is a not for profit company, set up in 1991 by a group of businesses and employers to regenerate and transform the South Bank.

Our Purpose

We are the champions of South Bank, protecting and enhancing this unique area through creativity, collaboration, and effective delivery.

Our Mission

We work on behalf of businesses, employees, residents, students, and visitors, by setting the agenda, breaking the mould, facilitating cooperation, and delivering programmes that bring improvement and change which protect and enhance this unique area to the benefit of all.

We are the catalyst that ensures that South Bank is:

  • A desirable destination for culture, business, and pleasure,
  • A place which supports and encourages investment and business growth,
  • A place with a flourishing, healthy and cohesive residential community,
  • A place which is welcoming to visitors and tourists, and is
  • A friendly, clean, colourful, safe, dynamic, and diverse area.

South Bank is a dynamic neighbourhood and continues to undergo significant change. With many high-profile development projects underway and more planned, it’s a place that’s continually redefining aspects of urban and neighbourhood management. For over 31 years, SBEG has been at the heart of these changes and remains committed to addressing the future needs of the area. We work to tackle South Bank’s ongoing investment needs, to ensure that our voice and that of our members are heard.

SBEG coordinates and delivers vital services in the neighbourhood, including cleansing and graffiti removal; enforcement against illegal trading and anti-social behaviour; running a comprehensive security and patrol service for businesses and visitors; coordinating construction activity throughout the neighbourhood; and improving the public realm through the coordination and delivery of capital projects.

We also provide a strong coordinated voice for our community on policy, plans and other matters affecting the South Bank neighbourhood. We are working with statutory authorities on greater localisation of service delivery in the neighbourhood and managing existing environmental and capital improvement projects in the area. We manage Jubilee Gardens, one of central London’s most heavily used areas of green space, through a service-level agreement with the Jubilee Gardens Trust (JGT).

SBEG led the establishment of the South Bank Business Improvement District (BID) which has been running since 2014, and achieved a record-breaking success at its renewal ballot in 2019. The establishment of the BID has broadened our engagement with local businesses, with approximately 200 businesses paying the BID levy – which collectively supports a range of services and activities across the South Bank. Through a Service Level Agreement, SBEG delivers all services to South Bank BID Ltd, including operational delivery, marketing and communications, business engagement, corporate governance, financial management and audit functions.

Through the South Bank London brand, we market and promote South Bank as one of the capital’s top destinations and as the cultural heart of London to a range of specific London, national and international audiences, and work closely with those visitor attractions that make the neighbourhood one of the most exciting and culturally rich in the world.

The COVID-19 pandemic had a profoundly negative impact on South Bank and ensuring that the area successfully recovers is a significant priority for SBEG and our work.

Click this link to read more about who we are.

Visit our website here.


If you would like to have an informal conversation about these opportunities, you can email our advising consultants at Peridot Partners to arrange a call.

Jules Chaney (E: jules@peridotpartners.co.uk or M: 07399 749 982), or

James Hunt (E: james@peridotpartners.co.uk or M: 07711 405 444)

Accessibility

South Bank Employers’ Group (SBEG) is a not-for-profit company limited by guarantee.  We are an accredited London Living Wage and registered Disability Confident employer. The Disability Confident scheme aims to help employers make the most of the opportunities provided by employing and developing disabled people.

As such, our policies and procedures reflect our commitment to this aim, and we continually invest time and resources to ensure that we deliver our aims. We provide a range of flexible working arrangements to ensure that all employees and team members can deliver to the best of their abilities, and this includes office and home working. All that we do as an employer is underpinned by our values of Just, Potent, Partnership, and Disruptor.

Our accessibility provisions include:

  • Step-free access to the building, accessible workstations (e.g. desk, office), and step-free access to all key meeting rooms and toilets.
  • Interviews can be held in meeting rooms that support hearing loops.
  • Accessibility dogs are welcomed.
  • Papers and materials can be presented in different formats if needed.
  • A sign language interpreter can be accessed for an interview.
  • Working patterns/working locations can be adjusted.

SBEG ensures that it provides a range of flexible working arrangements. This commitment is formalised in our Employee Handbook and our contracts of employment. We occupy dedicated office space in WeWork’s flagship building, located in the heart of South Bank at 10 York Road.

The building provides a wide and diverse range of working and other facilities and this enables us to accommodate specific requirements. Employees and team members can also work from home and/or other locations, again ensuring that specific access and disability requirements can be provided and met. SBEG also ensure that its budget contains sufficient provision for accommodating specific needs, whether equipment, furniture, training, and interpretation.

SBEG has a strategic relationship with AccessAble, the country’s leading provider of access information, and detailed access guides. Together with AccessAble and South Bank Business Improvement District, we delivered the award-winning “Accessible South Bank” project and service which has been recognised and endorsed by the Mayor of London and the Greater London Authority. For more information please visit the AccessAble website.


If you would like to have an informal conversation about these opportunities, you can email our advising consultants at Peridot Partners to arrange a call.

Jules Chaney (E: jules@peridotpartners.co.uk or M: 07399 749 982), or

James Hunt (E: james@peridotpartners.co.uk or M: 07711 405 444)

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    Thank you for your interest in this role.

    Please download the Job Description and Person Specification and complete this equality monitoring survey.

    To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.

    Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “Application – Head of Place Management, South Bank Employers’ Group” into the subject field.

    If you would like to have an informal conversation about these opportunities, you can email our advising consultants at Peridot Partners to arrange a call.

    Jules Chaney (E: jules@peridotpartners.co.uk or M: 07399 749 982), or

    James Hunt (E: james@peridotpartners.co.uk or M: 07711 405 444)

    We wish to encourage applications regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.

    All applications will be considered solely on merit.

    Applicants with a disability are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the role, or if any adjustments or support are required regarding the recruitment process.

    Timetable

    Closing date: By 9 a.m. Monday 20th February 2023
    Candidates informed of outcome: By Friday 24th February 2023
    Interviews: w/c Monday 27th February 2023

    Equal Opportunities Monitoring

    Peridot and South Bank Employers’ Group are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We would therefore be most grateful if you would complete this  equality monitoring survey.

    The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practice. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the new Data Protection Act 2018 launched on 25 May 2018.

    The information provided does not form part of the decision-making process and will not affect your application.

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