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Head of Operations London Higher

Come help us continue to push boundaries for our members and empower everyone at London Higher.

  • Location: Hybrid / London
  • Salary: £55,000 - £65,000, depending on proven experience
  • Closing date: By 9 a.m. Tuesday 4th June

About the role

We seek a Head of Operations who will play a pivotal role in overseeing various aspects of London Higher’s operations, including human resources, governance and compliance, IT, finance and administrative functions.

Working closely with the CEO and senior management team (SMT), you will be responsible for ensuring the smooth and efficient functioning of our day-to-day operations and external events, while contributing to the strategic planning and growth of the organisation.

As our CEO’s external focus increases, you will lead the day-to-day internal operations and business activities to ensure the smooth running of London Higher.

You will act as a strong team leader, who motivates and inspires a small team, fostering and supporting the CEO to champion a positive organisational culture.

We operate a hybrid working culture. Our offices are based in London, Tavistock Square (WC1H 9HQ), and there is an expectation that you be based at least two days per week from our office.

Who we are looking for

We seek someone experienced in a broad operational role, ideally from a similar-sized small organisation. Whilst you don’t have to be an HR professional/expert, or be HR qualified, we require a proven track record in managing HR functions.

Equally, you don’t have to be a qualified finance professional, but we do need someone with strong financial acumen.

We need someone who can demonstrable the ability to oversee IT needs in conjunction with IT support consultants, and someone who can do board meetings and other administrative tasks, such as preparing agendas and minutes.

You will be experienced in coordinating small-scale events and managing operational logistics, such as venue booking, catering arrangements, and attendee management.

You will come with flexibility and adaptability to navigate the unique challenges and opportunities faced by a small organisation, being able to roll up your sleeves, whilst also being able to think strategically and contribute to the organisation’s short-term and long-term planning processes.

Ultimately you will be adept at tackling any potential issues head on, through a solutions focused and flexible mindset. You will be someone who listens and responds in a meaningful way, and make things happen.

This is a wonderfully varied role, that will allow you to innovate and bring new thinking, develop new systems and processes to help continue modernise our organisational processes and allow us to be adaptable and agile now, and into the future.

Benefits

Annual leave

Annual leave is 25 working days for full-time staff members. London Higher also closes for a period at Christmas and Easter, at which times staff benefit from a total of five ‘privilege days’ in addition to statutory Bank Holidays.

The leave year runs from 1st August to 31st July.

Pension

You will be given the option to join the Universities Superannuation Scheme if you have a contract of employment for more than 3 months. If you do not wish to join the scheme you must make a formal declaration stating that you wish to opt out.

Our other benefits include:

  • A flexible and home working policy
  • Free eye tests
  • A central London location
  • A training and development budget for each division
  • A friendly and informal atmosphere

To access the job information pack for this role, please follow the instructions on the ‘How to Apply’ tab.


If you would like to have an informal conversation about this opportunity, you can email our advising consultant at Peridot Partners to arrange a call:

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If you would like to know more about this role please contact James Hunt

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Welcome from the Chief Executive Officer

Dear applicant,

Thank you for your interest in London Higher – the voice for higher education in London and the largest regional representative body in England’s higher education sector.

Over the past 25 years, London Higher has grown into one of the most diverse membership organisations in English higher education, with members ranging from small, specialist conservatoires and research institutes through to some of the largest and most prestigious universities in the country. Yet, all our members are united by their shared location in the Greater London region and, at London Higher, we work tirelessly to raise our members’ “London voice” and ensure it is heard by the people who matter.

While other representative bodies focus only on the national picture, our USP is London, which makes us the only organisation liaising regularly with the Mayor of London and the Greater London Authority, London Councils and the City of London Corporation — as well as policymakers in key departments across Whitehall and UK government.

We are proud to represent the world’s best student city and understand the importance of a strong ‘brand London’ for ‘brand UK’. That’s why we are committed to maximising the positive impact that our members have on their local communities, on our national economy and on societies around the world.

In addition to our diverse policy work, what sets London Higher apart from other representative bodies in the UK higher education sector is our ‘hands-on’ work to help students from some of the country’s most deprived communities realise their ambitions through our ‘AccessHE’ division and ‘Uni Connect’ outreach programme in North London schools. We also have a division dedicated to London Medicine and Healthcare, helping our members to work with NHS partners as they step up to the challenge of meeting the country’s future healthcare needs.

As you explore this candidate pack, you will gain further insights into the depth and breadth of our work and our growing impact in the higher education policy arena. From our flagship projects such as The London Higher Civic Map to our impactful campaigns and events, the London Higher team is determined to stake our place at the vanguard of driving positive change in UK higher education, and we’d love you to join us to make that happen.

Certainly, since I joined the organisation as CEO in October 2020, we have dramatically upped our external presence, events and activities. That’s why it’s more important than ever that we find a Head of Operations that can help us continue to push boundaries for our members and empower everyone in the organisation.

So, if you’re a forward-thinker, a problem solver and a collaborative team leader with a passion for making a difference, then you could be just the person to join us at London Higher on the next exciting stage of our journey!

Kind regards,

Dr Diana Beech
Chief Executive Officer
London Higher

About us

London Higher is the membership organisation for 50+ universities and higher education colleges across the capital.

As the largest representative body of its kind in England, London Higher represents the full diversity of the capital’s vibrant higher education sector, from small, specialist conservatoires and research institutes to large, multi-faculty universities.

We help our members to address the opportunities and challenges that arise from our shared location in London.

We assist and support our members to achieve their goals, whilst being a collective voice.

We take pride in creating a flexible and supportive work environment, encouraging our team to tailor their schedules to align with their individual needs.

While our office is in the Bloomsbury area of London, many members of our team routinely leverage the option to work remotely during parts of the week.

We also encourage flexibility in start and finish times, recognising the importance of accommodating diverse lifestyles and commitments.

Accessibility information

London Higher aims to be an inclusive and accessible workplace for all individuals.

We appreciate diversity and acknowledge the distinct viewpoints and skills that each person contributes to our team.

If you have a disability and require accommodations to participate in the recruitment process, please let us know.

We are committed to making reasonable adjustments to support your needs and ensure equal opportunities for all candidates.

Our accessibility provisions include:

  • Step-free access to the building, all key meeting rooms and bathrooms, and an accessible workstation.
  • Accessibility dogs are welcome.
  • Papers and materials can be presented in different formats.
  • Working patterns and locations can be adjusted.

Applicants with a disability are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the role, or if any adjustments or support are required regarding the recruitment process.


If you would like to have an informal conversation about this opportunity, you can email our advising consultant at Peridot Partners to arrange a call:

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    Thank you for your interest in this role. Please download the Job Information Pack.

    To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.

    Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “Application: London Higher – Head of Operations” into the subject field. You will receive an acknowledgement on receipt of your application within 2-3 days. If you do not receive an acknowledgement, please make contact with our admin team.

    If you would like to have an informal conversation about this opportunity, you can email our advising consultant at Peridot Partners to arrange a call:

    As a sector-leading executive search consultancy, we know the importance of creating recruitment processes which are fair, inclusive and free from bias. We are committed to promoting equality and diversity and developing a process that values differences.

    If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification, please let us know.

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    Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.

    Timetable

    Closing date: By 9 a.m. Tuesday 4th June 2024
    Candidates informed of outcome: By COB, Friday 7th June 2024
    Interviews: Wednesday 12th June 2024 (London)


    Equal Opportunities Monitoring

    Peridot and London Higher are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We will send you an equality monitoring survey at the point of receiving your application, in the interview phase and at the time of placement. This ensures that our processes remain inclusive and equitable throughout, and provides us with important data to help us showcase our impact. The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practices. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the Data Protection Act 2018. The information provided does not form part of the decision-making process and will not affect your application.


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