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Head of Delivery and Operations Certsure

Ensure exceptional customer experiences, drive excellence and lead the strategic growth of Certsure’s education and training offer as their new Head of Delivery and Operations.

  • Location: Dunstable / Hybrid
  • Salary: c.£75,000

Who we are.

Born out of the partnership between Electrical Safety First and the Electrical Contractors’ Association (ECA), Certsure LLP is dedicated to providing professional services and certification to a wide range of customers across the building services sector.

Delivered via the NICEIC brand, its products and services are Government-recognised and United Kingdom Accreditation Service (UKAS) approved.

About the role.

Certsure is actively seeking a dynamic and forward-thinking individual to assume the pivotal role of Head of Delivery and Operations. As an integral part of the operational leadership team, you will be at the forefront of driving the growth and success of the education and training offer.

Your will lead the expansion of our product offerings, using meticulous strategic analysis, and leveraging market insights to identify and capitalise on emerging opportunities. Collaborating closely with various departments, you will develop a culture of teamwork and innovation, ensuring seamless coordination and alignment towards our overarching goals.

With a keen eye on commercial objectives, you will play a pivotal role in ensuring the delivery of high-quality experiences for our valued clientele. This entails not only meeting but exceeding customer expectations, by harnessing digital innovations and pioneering new approaches to learning and development. Your ability to navigate the evolving landscape of education and training will be crucial, as you guide Certsure towards sustainable growth and competitive advantage in the market.

As a core member of our operational leadership team, you will occupy a central position in translating our strategic vision into actionable plans. Advocating for our core principles of Technical Integrity, Customer Centricity, Simplification, Digital First and Collaboration, you will set the tone for operational excellence across the organisation. Your leadership will be instrumental in shaping the organisational structure, driving cultural transformation, and ensuring a dynamic and supportive work environment.

Who we are looking for.

The ideal candidate will be a highly educated individual with a degree or equivalent experience in a commercial training business. We seek someone who can demonstrate a strong commitment to Continuing Professional Development and who holds full membership in a relevant professional body.

Additionally, you will have a high degree of commercial acumen and an entrepreneurial spirit, capable of driving the growth and profitability of the education and training proposition. The successful candidate will have demonstrated experience in creating and executing commercial strategies within the education sector, coupled with the ability to inspire and engage teams to deliver exceptional business performance.

You will possess strong financial management skills, having managed sizeable budgets, and will be adept at leading organisational transformation towards digital-first operations.

Most importantly, candidates should embody Certsure’s Behaviours for Success, displaying a commitment to collaboration, innovation, and continuous learning.

While prior experience in technical markets and knowledge of CRM systems and sustainability initiatives are desirable, a passion for driving positive change and delivering value to our stakeholders is essential.


The role attracts several key benefits including:

  • Company car/ car allowance.
  • 25 days leave plus bank holidays and a discretional shutdown at Christmas.
  • Private Health Insurance
  • Bike loan scheme
  • Pension – up to 5% doubled by employer
  • Death in service benefit
  • Employee Assistance Programme
  • Discount platform

Quality is the foundation of everything at Certsure and training for all 340 employees, split into six cross-functional teams, is crucial to its ongoing success.

The organisation runs two formal leadership and management programmes with the first aimed at broadening leadership perspective, understanding the business and driving collaboration. The second is designed to develop the skills of mostly non-management employees in improving business performance through an apprenticeship programme.

Project managers are coached throughout their assignments to improve their skillsets and all business improvement teams are coached by an expert in business improvement techniques.

For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

Katy Lennon | katy@peridotpartners.co.uk | 07496 885125

If you would like to know more about this role please contact Katy Lennon

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Welcome from the Commercial Director

Dear Prospective Candidates,

I am delighted to extend a warm welcome to you on behalf of Certsure.

As the Commercial Director, I oversee our Certification, Training, Business Development, and Consultancy teams, guiding our organisation toward new opportunities for growth and innovation. With more than two decades of diverse experience spanning various industries, I am dedicated to cultivating a team of exceptional talent to drive our commercial growth through education and training initiatives.

At Certsure, we are committed to creating an environment where talented individuals like yourself can thrive and make a meaningful impact. I invite you to explore the exciting opportunities available with us and join us in shaping the future of our organisation.

Warm regards,

Harvinder Sondh

Commercial Director

About Certsure

Certsure, established in 2013 through a collaboration between the Electrical Safety Council (now known as Electrical Safety First) and the Electrical Contractors’ Association (ECA), offers unparalleled certification services, building regulations schemes, products, and support to the construction industry and beyond.

Their commitment to excellence is epitomised by the NICEIC brand, a certification body renowned for recognising businesses that adhere to the highest standards in the electrical industry. To attain NICEIC certification, one must demonstrate both competence and dedication to quality and compliant workmanship.

Certsure is unwavering in their dedication to providing professional services and certification to a diverse array of customers within the building services sector. Quality serves as the cornerstone of their operations, with their services and products being both Government-recognised and United Kingdom Accreditation Service (UKAS) approved. Through their leading brand, NICEIC (previously ELECSA), they deliver an extensive range of products and services tailored to meet the needs of their clientele.

This commitment to quality and excellence ensures that Certsure remains at the forefront of the industry, trusted by businesses and individuals alike.

Learn more about Certsure:

Accessibility information

We aspire to have a diverse and inclusive workplace, and as an equal opportunities employer, we’re committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We understand that different members of the community have different access needs and have made some modifications to the way we do business to accommodate people from diverse communities and abilities. We offer the following amenities:

  • Step-free access to the building, all key meeting rooms and bathrooms, and an accessible workstation.
  • Accessibility dogs are welcome.
  • Interviews can be held in meeting rooms that support hearing loops.
  • Papers and materials can be presented in different formats.
  • A sign language interpreter can be accessed for interview.
  • Working patterns and locations can be adjusted.

Applicants with a disability are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the role, or if any adjustments or support are required regarding the recruitment process.

For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

Katy Lennon | katy@peridotpartners.co.uk | 07496 885125

    To access a full job description and application details,
    please fill out the form below.


    Thank you for your interest in this role. Please download the Job Description and Person Specification.

    To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.

    Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “Certsure – Head of Delivery and Operations” into the subject field.

    For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

    Katy Lennon | katy@peridotpartners.co.uk | 07496 885125

    As a sector-leading executive search consultancy, we know the importance of creating recruitment processes which are fair, inclusive and free from bias. We are committed to promoting equality and diversity and developing a process that values differences.

    If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification, please let us know.

    If you experience any technical or accessibility difficulties, need help making an application, or have any additional support that needs to be considered as part of the interview and selection process, please let us know.

    Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.


    Closing date: 10 a.m. Wednesday 24th April 2024
    Candidates informed of outcome: Friday 26th April 2024
    First Stage Interviews: w/c 29th April 2024
    Second Stage Interviews: w/c 6th May 2024

    Equal Opportunities Monitoring

    Peridot and Certsure are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We will send you an equality monitoring survey at the point of receiving your application, in the interview phase and at the time of placement. This ensures that our processes remain inclusive and equitable throughout, and provides us with important data to help us showcase our impact. The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practices. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the Data Protection Act 2018. The information provided does not form part of the decision-making process and will not affect your application.

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