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Head of Communications, Campaigns and Digital Changing Faces

Changing Faces is looking for a communications specialist to develop innovative and effective campaigns that will bring about meaningful societal change for those with visible differences.

  • Location: Mainly home-based with some travel to London
  • Salary: £45,000 - £54,000

Who we are

Changing Faces is here for everyone with a scar, mark or condition on their face or body. We provide life-changing mental health, well-being, and skin camouflage services. We work to transform understanding and acceptance of visible difference, and campaign to reduce prejudice and discrimination.

Nearly one-in-five people in the UK self-identify as having a visible difference or disfigurement and research conducted by changing faces shows that they are often vulnerable to isolation, loneliness, social anxiety and low self-esteem.

We won’t stop until everyone with a visible difference or disfigurement is supported and respected, as that is our vision.

Visible differences don't equal villainy

About the role

This is a key role for Changing Faces. One of our two strategic goals is to significantly increase the understanding and acceptance of visible difference, and to reduce prejudice and discrimination — and this post will have lead responsibility for the delivery of that goal.

We have a three-year campaigns and communications business plan underpinning our work in this area, with the emphasis on four approaches that relate to changing public perceptions and attitudes:

  • Engaging storytelling,
  • Media partnerships and outreach,
  • Public awareness campaigns,
  • Partnership working.

This role will be heavily focused on putting together inspiring and innovative campaigns that are aimed at bringing about meaningful and lasting change to society’s approach to visible differences.

In addition to leading our campaigning work, you will manage a team of four people who support the delivery of our work across the whole charity (including services and fundraising) through the communications and digital functions.

‘Children should be taught that everybody is unique and that this is a positive thing. If we were all the same, the world would be a very boring place, so difference in all its forms should be celebrated.’


Who we are looking for

As an ideal candidate, you will have exceptional understanding and experience in influencing and shifting public perceptions through campaigns and marketing approaches. You will have a proven track record of PR, media and advocacy campaigns that have successfully changed mindsets and refreshed public views.

Additionally, you will have experience planning and overseeing general communications and implementing innovative digital strategies, with good knowledge of digital and integrated marketing disciplines.

With your experience of line management and team management, you will lead a talented and motivated team with energy and proactivity.

You will also be comfortable working with third parties and working collaboratively with both internal and external stakeholders, ensuring there is an effective support for the overall organisation.

Finally, you will have experience in supporting people with lived experience to share their stories — and will handle sensitive or nuanced situations and messages with a thoughtful approach.

‘I’ve learnt so much about myself over the last few years. It’s not weak to ask for help. My experience is valid, it’s not just hair and it’s not vain to be upset that you look different. I’m happy to talk openly about my condition and explain that living with a visible difference can be challenging.

I’ve learnt to be kinder to myself and that it’s okay to be angry if people comment or stare. I’ve also realised that even when you feel invincible, fear and doubt can catch you unawares at any time and that’s okay too.’


For further information about the role, or to arrange a confidential discussion, please contact our advising consultants at Peridot Partners:

Dominic Moon | dominic@peridotpartners.co.uk | 07539 386991

Simon Callaghan | simon@peridotpartners.co.uk | 07702 678658

If you would like to know more about this role please contact Dominic Moon

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    Thank you for your interest in this role. Please download the Job Description and Person Specification.

    To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.

    Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “Changing Faces – Head of Communications, Campaigns and Digital” into the subject field.

    For further information about the role, or to arrange a confidential discussion, please contact our advising consultants at Peridot Partners:

    Dominic Moon | dominic@peridotpartners.co.uk | 07539 386991

    Simon Callaghan | simon@peridotpartners.co.uk | 07702 678658

    As a sector-leading executive search consultancy, we know the importance of creating recruitment processes which are fair, inclusive and free from bias. We are committed to promoting equality and diversity and developing a process that values differences.

    If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification, please let us know.

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    Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.


    Closing date: 9 a.m. Monday 5th February 2024
    Candidates informed of outcome: by Thursday 9th February 2024

    We are in the process of confirming interview dates. We will update the site once confirmed and contact those who have applied.

    Equal Opportunities Monitoring

    Peridot and Changing Faces are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We will send you an equality monitoring survey at the point of receiving your application, in the interview phase and at the time of placement. This ensures that our processes remain inclusive and equitable throughout, and provides us with important data to help us showcase our impact. The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practice. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the new Data Protection Act 2018 launched on 25 May 2018. The information provided does not form part of the decision-making process and will not affect your application.

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