Join Haven House Children’s Hospice as the new Director of Income Generation and Marketing and help ensure seriously ill babies and children receive specialist care whenever and wherever families need it, 24 hours a day, 365 days a year.
Who we are
Haven House Children’s Hospice cares for seriously ill babies and children (up to the age of 18) by creating a loving, warm environment for them and their families during the toughest times.
No family should have to face alone the difficulties of looking after a child with a serious illness. Haven House provides round the clock care at our hospice, surrounded by beautiful grounds and woodland, in Woodford Green and through our outreach services in the home and local community.
We provide: day care, overnight stays, end of life care, bereavement support, as well as life enriching activities such as sensory play, music therapy and physiotherapy and support where and whenever our families need us.
Hospice care does not mean that a child is near the end of their life; we are here from the time a devastating diagnosis is made to help our families have choice, quality of life and to make the most of the precious time they have together.
About the role
The Director of Income Generation and Marketing (IGM) will lead Haven House’s income generation, retail and marketing functions to deliver sustainable growth in voluntary income and strengthen supporter relationships. The role will provide strategic and operational leadership to a directorate of more than 30 colleagues and four direct reports, ensuring strong delivery against income targets while building a high performing and collaborative culture.
Haven House currently generates around £4 million in voluntary income annually, with an ambition to grow this in the coming years, with significant opportunity available due to an expansion in geographic remit. The Director will play a central role in achieving this growth while ensuring the organisation continues to build long term supporter engagement and income sustainability.
Key Responsibilities:
1. Income Delivery and Growth
Lead the development and delivery of Haven House’s income generation strategy to achieve and exceed voluntary income targets. Ensure strong performance management across all income streams, including high value fundraising, public fundraising, retail and marketing. Maintain clear forecasting, monitoring and reporting systems to track progress against targets.
2. Strategic Planning and Delivery
Develop and deliver a clear, investable income generation strategy that supports Haven House’s broader organisational goals. Translate strategic priorities into annual operational plans with clear milestones, ownership and accountability.
3. Expansion Opportunity
Work closely with the CEO and senior leadership team to shape and deliver the fundraising strategy connected to the expansion opportunity. Build the pipeline, partnerships and funding opportunities while ensuring plans are realistic, deliverable and properly resourced
4. Leadership and Team Development
Lead, support and develop a team of more than 30 colleagues across income generation, retail and marketing, including four direct reports: Associate Director and Head of High Value, Head of Public Fundraising, Head of Retail and Head of Marketing. Create a culture of accountability, collaboration, learning and high performance.
5, Retail Growth
Provide leadership to Haven House’s retail operation, currently consisting of eight shops, ensuring strong commercial performance and exploring opportunities for growth in 2026/27 and 2027/28.
6. Supporter Experience and Marketing
Ensure Haven House delivers a compelling supporter experience through effective marketing, communications and donor stewardship. Build strong brand engagement and support the development of integrated fundraising and communications campaigns.
7. Governance and External Representation
Act as a senior organisational leader and member of the Senior Leadership Team. Build strong relationships with trustees, supporters, partners and key stakeholders, representing Haven House with credibility and professionalism.
Who we are looking for
We are seeking an accomplished and values led leader with a strong track record in fundraising, income generation or a related discipline. You will bring significant senior leadership experience and a clear ability to deliver sustainable income growth against ambitious targets. Comfortable operating at both strategic and operational levels, you will combine big picture thinking with the discipline to ensure plans translate into measurable results.
You will have experience leading multidisciplinary teams and developing senior leaders, creating a culture where people feel empowered, supported and accountable. Your leadership style will be collaborative and inclusive, enabling teams to thrive during periods of change and growth.
An excellent relationship builder, you will be confident engaging with a wide range of stakeholders, including trustees, senior governance structures, partners and supporters. You will understand how to build trust, influence effectively and represent the organisation with credibility and warmth.
Strong financial awareness and commercial insight will enable you to identify opportunities, manage risk and maximise impact. Above all, you will bring a values led approach aligned with Haven House’s mission. Resilient, pragmatic and delivery focused, you will be motivated by the opportunity to lead a high performing team and help secure the long term future of an organisation, making a profound difference to children and families.
To view the role description and person specification, please go to the ‘How to Apply’ tab above, fill in your details and download the job pack.
For further information or to arrange a confidential discussion, please contact our advising consultants at Peridot Partners:
Matthew Skaife | matt@peridotpartners.co.uk | 07399 749982
Simon Callaghan | simon@peridotpartners.co.uk | 07702 678658
Accessibility
We understand that different members of the community have different access needs and have made some modifications to the way we do business to accommodate people from diverse communities and abilities. We offer the following amenities:
- Step-free access to the building, all key meeting rooms and bathrooms, and an accessible workstation
- Accessibility dogs are welcome
- Interviews can be held in meeting rooms that support hearing loops
- Papers and materials can be presented in different formats
- A sign language interpreter can be accessed for the interview
- Working patterns and locations can be adjusted
For further information or to arrange a confidential discussion, please contact our advising consultants at Peridot Partners:
Matthew Skaife | matt@peridotpartners.co.uk | 07399 749982
Simon Callaghan | simon@peridotpartners.co.uk | 07702 678658
Thank you for your interest in this role. Please download the Job Description and Person Specification.
If you would like to learn more about Haven Hospice, please look into: Haven House Children’s Hospice Strategy 2022-2025 and Haven House Children’s Hospice Impact Report 2024-2025.
To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.
Please include your home address, contact email and mobile.
Please ensure that your application is emailed to response@peridotpartners.co.uk, inserting “Application: Haven House Children’s Hospice—Director of Income Generation and Marketing” into the subject field. You will receive an acknowledgement of receipt within 2-3 days. If you do not receive an acknowledgement, please contact our admin team.
For further information or to arrange a confidential discussion, please contact our advising consultants at Peridot Partners:
Matthew Skaife | matt@peridotpartners.co.uk | 07399 749982
Simon Callaghan | simon@peridotpartners.co.uk | 07702 678658
As a sector-leading executive search consultancy, we know the importance of creating recruitment processes that are fair, inclusive and free from bias. We are committed to promoting equality and diversity and developing a process that values differences.
If you require any job information in an alternative format (e.g. large print), please get in touch with the advising consultant. Please also let us know if you would like to submit your application in an alternative format.
Applicants with disabilities are welcome to contact us in confidence at any stage of the recruitment process to discuss any reasonable adjustments or support that may be required to ensure fair and equal participation.
Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.
Timetable
Closing date: 9 a.m. Monday 2nd November 2026
Candidates informed of outcome: Wednesday 4th November 2026
First stage interviews: Monday 9th, Tuesday 10th and Wednesday 12th November 2026
Second stage interviews: w/c Monday 23rd November 2026
Equal Opportunities Monitoring
Peridot and Haven House Children’s Hospice are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We will send you an equality monitoring survey at the point of receiving your application and at the time of placement. This ensures that our processes remain inclusive and equitable throughout, and provides us with important data to help us showcase our impact.
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