Can you provide operational efficiency, innovation and the relentless pursuit of excellence, whilst also ensuring Ilkley Community Enterprise Ltd remain true to our culture of compassion, innovation and inclusivity?
Ilkley Community Enterprise Ltd is an innovative charity and an award-winning social enterprise deeply rooted in West Yorkshire.
Established in 2013, we have seen exponential growth to our services and have also won a number of awards. We have been featured by the BBC and Guardian for our innovative approaches to providing excellent support, independence, and fulfilment for individuals with learning disabilities, the elderly, and others requiring additional support.
Your role as the Chief Operating Officer will be instrumental in providing a blend of strategic leadership and operational excellence across all of our enterprises.
We want you to provide operational efficiency, innovation, and the relentless pursuit of excellence in all that we do whilst also ensuring that we remain true to our culture of compassion, innovation and inclusivity.
Experience of leadership in at least one of the areas of activity we operate in will be important and experience operating across multiple portfolios or operations would be advantageous. However, we are mostly looking at your ambition and desire to learn, grow and take on additional responsibilities.
We welcome applications from those seeking a first C-suite role. This role promises a landscape of varied and gratifying opportunities for professional growth and will work closely with our Chief Executive to ensure that you get the support, mentorship and experience to thrive and be successful. We are hoping that our new Chief Operating Officer will also have the potential to be our next Chief Executive and are particularly welcoming of applications from ambitious leaders who are seeking a path to their first Chief Executive role.
Ilkley Community Enterprise Ltd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and members. We welcome you to bring your whole self to the recruitment process and encourage you to contact our recruitment partners at Peridot if you wish to learn more about the opportunity.
Ilkley Community Enterprise is a registered charity and social enterprise. We run:
As a social enterprise, we are ‘in business for good’ – we operate as a business but reinvest any profits that we make from our trading (including cafe sales and venue hire) and services back into the work of the charity.
In 2021, the charity was awarded the Social Investment Award, sponsored by Big Society Capital and run by Social Enterprise Yorkshire and Humber, with the judges commenting that we are:
“…a small but mighty organisation with so much passion and enthusiasm to make a real difference for their community”.
We recently marked our 10th anniversary year with a celebration event attended by staff, members/clients, volunteers, parents/carers and partner organisations. One of our employer partners (and Board member of Ilkley BID) who attended the event, feeding back to us, stated:
“It really was a very uplifting and joyful experience for me, and it was a pleasure experiencing the wonderful talent in the group, the singing and performances were amazing and the care and love in the room was an experience I’ll remember for a long, long time. I’m sure the next 10 years will be just as wonderful”
Background: The charity was set up by and for local people. In early 2012, a local church announced it was closing a project that supported people with LD, sparking a community campaign to try to reverse this decision. Proving unsuccessful, a group of local people came together to work out a new solution: over time and with considerable community effort, the charity was formed, and our inclusive community café created.
Driven by a Steering Group of volunteers, the process from concept to launch involved 400+ people and many local community groups and businesses, with extensive local fundraising and substantial gifted time, expertise and resources. OTB community café launched in June 2013 with an inclusive ‘Big Lunch’ event.
Growth and development: Since launching, OTB has undergone considerable development and growth. Our inclusive community café now: employs 20+ people; provides work experience, training and support for adults with a learning disability (over 70 people each week); opens 7 days per week; has a very loyal and growing customer base including many local and visiting families who very much appreciate our dedicated Family Area and family friendly approach; and is used extensively by many local groups and community events.
We have achieved local awards e.g. Hospitality Business of the Year and ‘People’s Choice’ (community vote) Business Awards as well as national profile including featuring in The Guardian and more recently in Big Society Capital and Charity Bank case study materials and on BBC Look North and local/regional radio and TV.
Following substantial periods of forced closure during the COVID pandemic, in October 2021 we re-launched the café and our services from new, larger premises. Using social investment (including a loan from Charity Bank), our own funding and grant support (e.g. The Wolfson Foundation) to purchase and extensively refurbish a flagship town centre building (The Arcade), this new home for OTB enables us to: expand our cafe trading; meet the increasing demand for our services; continue to innovate and adapt our services to meet the new/emerging needs of our neurodiverse and wider communities; and co-locate all our business activities ‘under one roof’ securing associated efficiencies, cost savings and operational integration.
Focus: Outside the Box aims to positively change the lives of people with a learning disability, helping them to realise their full potential, lead fuller, more independent and healthier lives and have their skills, abilities and talents recognised and properly valued by society.
We support adults and young people (aged 17 years and over) who have a mild to moderate learning disability, many have Autism or Asperger’s syndrome and the majority also have physical and/or mental health difficulties. We recruit from across the districts of Bradford and Leeds as well as the wider West Yorkshire region including from economically deprived areas. We currently support 75-80 people per week across OTB services.
We use the term ‘members’, rather than clients, to describe the people we support through Outside the Box. This reflects their role and contribution to the overall OTB team; our asset-based approach i.e. we don’t define them by their problems/issues rather we focus on enabling and empowering them to recognise, develop and use their abilities, talents and strengths; and our core principle of working with and for them.
We are unique in our offer to our client community: we use a real workplace and our wider community, to support, develop and empower members; we focus on progression (contrasting with traditional day care services providing ‘something to do’); and we work in partnership with many other organisations to offer work and life opportunities that are flexible, personalised and fully integrated in local communities.
We know that people with a learning disability have the lowest employment rate with under 6% in paid work compared to 47% for people with a physical disability and over 76% for the general population: this is despite the fact that 65% of adults with a learning disability say they wish to work and, with the right opportunities and support, can. Enabling people with a learning disability to gain better access to the world of work and paid employment is a key focus for our work.
We are deeply rooted in and supported by our local community and work in partnership with a range of other organisations including local authorities, schools, colleges, community groups, employers, healthcare agencies and other relevant service providers. We have an extensive and dynamic range of community links and activities.
In 2016, the charity bought Carers and Companions, a local homecare company delivering care and support for elderly people, people with disabilities, learning disabilities and/or health conditions. This strengthened and diversified the income base for the charity, enhanced our local profile and enabled us to develop home and community support services for people with learning disabilities.
Carers and Companions is also based in The Arcade alongside Outside the Box and delivers services to clients in Ilkley and surrounding areas of the Wharfe Valley.
Through Carers and Companions we provide:
Rated by the Care Quality Commission (CQC) as Good overall and Outstanding for the quality of care, Carers and Companions receive consistently positive feedback from clients, their families and others.
For our elderly care services
“Completely reliable, rest assured they will do anything for you”
“Wonderful staff, always professional, patient and skilful”
“We are so thankful for the gentle care and kindness you have given”
“Absolutely first class”
“They are the best carers that we deal with, they are really professional and the clients speak very highly about them. Really thoughtful and caring” (Health Professional)
For our Independent Living Services
“You have made our dreams for our daughter come true” (parent of a client supported to live in her own home)
“I feel much more independent. We share the jobs that have to be done in the house and I now do lots of great activities ”
“The staff do a fantastic job, enabling our son to live his best life and keeping us reassured that he is safe and happy”.
To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.
Please ensure that your application is emailed to firstname.lastname@example.org inserting “Ilkley Community Enterprise LTD – Chief Operating Officer ” into the subject field.
For further information about the role, or to arrange a confidential discussion, please contact our advising consultants at Peridot Partners:
Philippa Fabry | email@example.com | 07772 902071
As a sector-leading executive search consultancy, we know the importance of creating recruitment processes which are fair, inclusive and free from bias. We are committed to promoting equality and diversity and developing a process that values differences.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification, please let us know.
If you experience any technical or accessibility difficulties, need help making an application, or have any additional support needs to be considered as part of the interview and selection process, please let us know.
Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.
Closing date: 9 a.m. Tuesday 21st November 2023
Candidates informed of outcome: Tuesday 28th November 2023
First stage interviews (online): Tuesday 5th and Wednesday 6th December 2023
Final stage interviews (in person): Thursday 14th December 2023
Peridot and Ilkley Community Enterprise LTD are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We will send you an equality monitoring survey at the point of receiving your application, in the interview phase and at the time of placement. This ensures that our processes remain inclusive and equitable throughout, and provides us with important data to help us showcase our impact. The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practice. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the new Data Protection Act 2018 launched on 25 May 2018. The information provided does not form part of the decision-making process and will not affect your application.