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Chief Executive Officer The Wallich

Join us as CEO of The Wallich and lead a community of people determined to prevent and end homelessness in Wales, for good.

  • Location: Cardiff Hub / Hybrid
  • Salary: £85,000 per annum + benefits + pension
  • Closing date: 9 a.m. Monday 8th July

Who we are.

The Wallich is proud to deliver a wide range of services addressing homelessness in Wales. Established in 1978, the organisation is working towards creating a Wales where people stand together to provide hope, support, and solutions to end homelessness.

Our people are at the core of what we do, both our service users and our staff. The 10,000-plus people we support a year through innovative projects across Wales are supported by a highly skilled staff team of over 460 employees, 40 relief workers, and a growing team of volunteers.

The Wallich is proud to be an innovative organisation that challenges the status quo and pioneers new approaches to make life better for people experiencing homelessness.

Our mission is clear; to get people off the streets, to keep people off the streets and to create opportunities for people to rebuild their lives.

About the role.

If you believe that everyone deserves not only the right to a home but the right to feel safe, to feel valued and to feel positive about their future then this could be the opportunity you seek.

Take the lead in influencing and encouraging participation and innovation across a wide range of internal and external partners, staff, service users and stakeholders.

You will support the Trustees in providing strong governance, and provide clear leadership, vision and strategic direction to The Wallich as we strive to achieve our goals and objectives.

We are an open-minded and consultative organisation and our new CEO will ensure we uphold our organisational values, ambitions and quality focus.

Responsible and accountable for the strategic leadership and delivery of The Wallich, you will provide dynamic leadership in a continuously evolving external environment.

People are at the heart of our organisation and our communities rely on us. As a collaborative leader, you will be skilled in working effectively and confidently across a broad range of stakeholders, including vulnerable people, colleagues, commissioners, strategic partners and policymakers.

Crucially, you will maintain an ethos for The Wallich with shared values and a positive and inclusive culture where everyone feels valued and respected and clear on their integral role within our community.

About you.

We seek a leader with drive, motivation and a deep understanding of our mission. You will quickly grasp the challenges and opportunities facing The Wallich and be eager to make your mark.

We want a tenacious leader who shares our values, has vision and who wants to work alongside vulnerable people and staff to continue to build on all that we’ve achieved.

We are looking for a can-do, inclusive and enabling individual; someone who will be open to embracing new ideas and is comfortable in taking risks to achieve our mission.

You will be skilled in making connections and want to be a leading voice in the conversations at government level on housing and homeless solutions in Wales and beyond.

As an ambassador of The Wallich, you will be a compelling communicator and advocate, pushing boundaries for our service users and staff and galvanising stakeholders.

We are an open-minded organisation and we don’t hide away from issues.  We work on the basis of acceptance and looking at the root of problems to help people find their own solutions.  You will model this in your leadership and management style; enabling and empowering. 

Through strong commercial acumen and the ability to horizon scan to grow and develop business opportunities and strategic partnerships, you will be keen to develop The Wallich as the leading homelessness charity in Wales, committed to helping the vulnerable people we support through strategic vision and the ability to translate passion into measurable impact.

Experience within the non-profit or social impact sector, with an understanding of the complexities of homelessness and addictions and the lived experiences of those affected is all we ask.

This may be your first CEO role, but if you bring the resilience, passion and leadership skills we seek then we want to hear from you.


For further information about the role, or to arrange a confidential discussion, please email our advising consultants at Peridot Partners to arrange a call:

If you would like to know more about this role please contact Clare Chesworth

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Welcome from the Chair of The Wallich

Thank you for your interest in the CEO position at The Wallich.

I have been a supporter of this brilliant charity since 2014, over ten years ago now. When I arrived in the homelessness sector, staff members from The Wallich took me to visit some of their local services in Cardiff for a whole day. As someone who was new to housing, I was moved by their progressive vision for tackling homelessness, their approach to compassionate harm reduction around substance use, and their dedication to working with people that other services might turn away. I used what I learned that day to help me advocate better for homelessness services across Wales in my then role.

The Wallich makes a huge difference. They speak with a powerful voice based on experience and expertise, and they work hard to put the people they support first. The organisation has also been consistently generous with the time of its senior leadership, working to influence Welsh Government policy, campaign for funding, and build partnerships across the Welsh housing sector.

As their Chair, I am delighted to work with the rest of our Board to recruit a CEO who will take The Wallich forward; continuing the trail-blazing journey that it has led for years.

We’re looking for a CEO who can bring resilience, passion, and a focus on our aim to end homelessness in Wales – whilst delivering

excellent services for people who need them. We want a CEO who can build partnerships with other organisations, who can form alliances, and put the people we support first. We want someone who can speak truth to power, tackle injustices that are deeply ingrained in the system, and continue the radical legacy of The Wallich long into the future. We want a CEO who is committed, deep in their bones, to diversity and equity, and to ensuring that the voices of people furthest from power are heard, both internally and externally.

Our aim is to continue to deliver the high-quality, sustainable services that we are recognised for – whilst continuing to campaign for change. We are approaching the conclusion of our latest strategy, and that gives a new CEO time to review, explore the ways forward for the charity, and build on the legacy of what has gone before.

The Wallich’s legacy is one it should be proud of, from setting up Wales’ first Housing First service on Anglesey to being one of the first providers to adopt trauma-informed working and a dedicated Psychologically Informed Environments strategy. We have been drivers of linking homelessness and health policies and created a peer-led co-production programme, including a Shadow Board, to redesign our services with input from people who have used them. The Wallich always aims to try new things and push ourselves to do better for the people we support.

Last year, we supported more than 7,000 people, across 21 local authorities in Wales. We deliver more than 100 different services across the country which captures people at all stages of homelessness.

There is no hiding, of course, from the reality that the homelessness sector in Wales is a tough one. We are seeing need increasing at a huge rate, the lack of housing is a massive challenge, as is the perennial challenge of funding for support services. The long-term impact of austerity, service cuts and now the increase in cost of living, is making the lives of people we support incredibly tough. But we also have the right conditions in Wales to make a difference – a Welsh Government that has recently increased a key funding grant, that has published a White Paper focused on ending homelessness, and a growing sense of purpose across the housing and homelessness sector.

This is an excellent organisation to work for and to lead. If you are someone who cares deeply, who has a sense of determination and the ability to lead an organisation on the next part of its radical journey, then get in touch.

I wanted to finish with a call for people from diverse communities, however, you define that, to apply. As a disabled man from the LGBTQ+ community, I can understand some of the reasons why we might talk ourselves out of applying for leadership roles. If you are excited about this role, but there’s a small voice inside your head which is telling you not to try, I hope you can ignore it today. I want you to know you will have a warm welcome and a real opportunity here with us.

Thank you.

Oliver Townsend

Chair

About The Wallich

OUR VISION

A Wales where people stand together to provide hope, support and solutions to end homelessness.

We are tireless in our commitment to achieving this vision alongside our staff, our partner agencies, and most importantly alongside the people we support.

OUR MISSION

1. GETTING PEOPLE OFF THE STREETS

Our Rough Sleepers Intervention Teams (RSIT) help the most vulnerable and chaotic homeless people on our streets by providing outreach in the form of hot food, advice, referrals and pathways out of homelessness.

2. KEEPING PEOPLE OFF THE STREETS

Our accommodation and support consist of residential projects in which we temporarily support people in accommodation that we also manage.

These include direct access hostels, emergency night shelters and accommodation for people with specific issues such as substance misuse or mental health issues.

3. CREATING OPPORTUNITIES FOR PEOPLE

Our learning and employment projects are a range of services to encourage the people we support to use their current skills or gain new ones in order to get back into volunteering, education or employment.

We provide training courses, volunteering opportunities and practical workshops to support people to become work-ready.

OUR VALUES

Courageous – We speak truth to power, we challenge ourselves and each other. We fearlessly pioneer new initiatives. We and our service users have the courage to drive change.

Determined – We will not stop. We will continue to strive to make big changes, not only for our charity but for the people we support. We will not lose passion or focus, even when it’s hard.

Authentic – We are genuine in our intentions, working on the front line with the people who need us. We walk the path alongside people and use peer experience to inform everything we do.

Compassionate – At all times – always. No matter how many times someone comes to us for help, we will listen, be empathetic and greet them with kindness.

Community – Everybody deserves to belong somewhere. As a team we are family and we embrace partnership. We strive for inclusion and acceptance of those affected by homelessness.

About us

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Homelessness is a complicated issue with many factors contributing to why someone is without a home.  Our research and policy team produces in-depth reports and we undertake research with our service users in order to better understand homelessness, as well as commissioning external researchers to undertake larger projects.

We use what we learn to influence those with the power to make lives better for homeless people in Wales by pro-actively suggesting how services can be improved and responding to councils and the Welsh Government when they ask for information.

We have a passion to make real and lasting change for people affected by social issues such as homelessness, mental health, substance misuse or criminal justice and our campaigns challenge decision-makers within the Welsh Government, UK Government and local authorities to reduce harm and improve the quality of life for the people we support.

Accessibility information

The Wallich aims to make sure that homeless and vulnerable people can look forward with optimism and can contribute to the quality of life in their communities.

The Wallich acknowledges that its service users with whom it works, homeless and vulnerable people, face discrimination and disadvantage and that these can prevent them from achieving their full potential. The Wallich aims to tackle this unfair discrimination and disadvantage.

The Wallich believes that recognising and celebrating diversity makes it richer as an organisation and as a charity and therefore strives for equality of opportunity so that everyone can contribute and participate.

The Wallich’s aim in employment is to ensure equality of opportunity in all aspects of the employment cycle including recruitment, appraisal, training, promotion, redeployment and redundancy processes.

The Wallich’s aim in volunteering placements is to ensure equality of opportunity in all aspects of the volunteering placement, including recruitment, supervision and training processes.

The Wallich will seek to promote equality of opportunity in employment and volunteer placements by ensuring that:

  1. Everyone receives equality of opportunity in recruitment and employment or volunteer placements.
  2. An Equality Impact Assessment is completed when new roles are introduced.
  3. Positive action measures are taken to reduce the effects of discrimination and disadvantage.
  4. All managers and employees are aware of The Wallich’s Equal Opportunities Policy and they are aware of their rights and responsibilities in relation to its implementation and the consequences of unacceptable behaviour.
  5. Allegations of discrimination, victimisation or harassment by employees of The Wallich are investigated thoroughly and promptly in accordance with its approved procedures. Acts of discrimination, victimisation or harassment by employees will be treated as serious disciplinary offences.
  6. The Wallich continues to undertake and develop regular monitoring of The Wallich’s workforce profile. Where employees are happy to provide further equalities information consideration will be given on how to monitor it.
  7. The Wallich has accessible workplaces for all employees, making reasonable adjustments to facilitate disabled people to be able to work, and remain in employment, wherever possible, and for existing employees who become disabled to also remain in work, wherever possible.
  8. The Wallich retains flexible working practices to ensure that staff are supported in balancing work and other life commitments.

Our accessibility provisions include:

  • Step-free access to the building, all key meeting rooms and bathrooms, and an accessible workstation.
  • Accessibility dogs are welcome.
  • Papers and materials can be presented in different formats.
  • A sign language interpreter can be accessed for interviews.
  • Working patterns and locations can be adjusted.

Our EDI Stats:

Current Headcount = 456

280 Female, 176 Male (2 people do not identify with the gender they were assigned at birth)

12 Bisexual, 18 Gay or Lesbian, 1 A Sexual, 1 Non-binary queer, 16 Prefer Not to Say, 350 Straight / Heterosexual, 58 unanswered

25 Aged 20-25, 48 aged 26-30, 55 aged 31-35, 64 aged 36-40, 60 aged 41-45, 55 aged 46-50, 51 aged 51-55, 51 aged 56-60, 41 aged 61-65, 3 aged 66-70, 3 aged 70+

1 Arab, 1 Asian – Other Asian Background, 2 Asian or Asian British – Bangladeshi, 1 Asian or Asian British – Chinese, 3 Asian or Asian British – Indian, 1 Asian or Asian British – Pakistani, 5 Black – Other Black Background, 11 Black or Black British – African, 2 Black or Black British – Caribbean, 1 Mixed – White and Asian, 1 Mixed – White and Black African, 5 Mixed – White and Black Caribbean, 1 Not Known, 1 Other Ethnic Group, 337 White – British, 3 White – Irish, 12 White – Other White Background, 1 White – Roma, 67 unanswered

1 American, 2 Bangladeshi, 317 British, 6 English, 1 Greek, 1 Hungarian, 2 Indian, 1 Irish, 1 Kenyan, 1 Lithuanian, 15 Nigerian, 1 Pakistani, 3 Polish, 1 Scottish, 103 Welsh

14 Any other religion, 68 Atheist, 5 Buddhist, 119 Christian, 1 Hindu, 5 Muslim, 150 No Religion, 8 Prefer Not to Say, 24 Spiritual, 62 unanswered

90 Accessed Support Services themselves previously, and 113 previously been homeless (combined total of 143, or 31.36% of the workforce)

24 Civil Partnership, 3 Dissolved Civil Partnership, 39 Divorced, 119 Married, 90 Never Married or in Civil Partnership, 36 Prefer Not to Say, 1 Separated but still in Civil

Applicants with a disability are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the role, or if any adjustments or support are required regarding the recruitment process.

For further information about the role, or to arrange a confidential discussion, please email our advising consultants at Peridot Partners to arrange a call:

    To access a full job description and application details,
    please fill out the form below.

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    Thank you for your interest in this role. Please download the Job Description and Person Specification.

    To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.

    Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “Application: The Wallich – Chief Executive Officer” into the subject field. You will receive an acknowledgement on receipt of your application within 2-3 days. If you do not receive an acknowledgement, please make contact with our admin team.

    For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

    As a sector-leading executive search consultancy, we know the importance of creating recruitment processes which are fair, inclusive and free from bias. We are committed to promoting equality and diversity and developing a process that values differences.

    If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification, please let us know.

    If you experience any technical or accessibility difficulties, need help making an application, or have any additional support that needs to be considered as part of the interview and selection process, please let us know.

    Recruitment selection processes are based on evidence of competence stated in the person specification and in relation to our values.

    Timetable

    Closing date: 9 a.m. Monday 8th July 2024
    Candidates informed of outcome: By COB, Friday 12th July 2024
    First stage interviews (virtual): Thursday 18th July and Friday 19th July 2024
    Final stage interviews (Cardiff): Friday 26th July 2024


    Equal Opportunities Monitoring

    Peridot and The Wallich are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We will send you an equality monitoring survey at the point of receiving your application, in the interview phase and at the time of placement. This ensures that our processes remain inclusive and equitable throughout, and provides us with important data to help us showcase our impact. The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practices. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the Data Protection Act 2018. The information provided does not form part of the decision-making process and will not affect your application.


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