Home / Roles / CEO | Clear Voice (Migrant Help Trading Ltd)

CEO Clear Voice (Migrant Help Trading Ltd)

Lead the next chapter for our award-winning social enterprise.

  • Location: Flexible - Some travel to head office in Dover, Kent
  • Salary: £80,000 – £90,000
  • Closing date: CLOSED FOR APPLICATIONS

Who we are

Clear Voice is an award-winning social enterprise providing language services to a wide range of clients across the charity, business and public sectors. It is the trading name of Migrant Help Trading Ltd, a wholly-owned trading subsidiary of national charity Migrant Help. Many of our clients work with vulnerable adults and children and we are dedicated to ensuring we help them to communicate and get the support they need.

100% of our profits are donated to Migrant Help, our parent charity, which supports the victims of displacement and exploitation.

We have seen exponential growth over recent years, growing from a relatively modest operation to become one of the leading language services providers in the UK. The business is financially strong, and the in-house team is supported by a shared service model with the parent charity.

As a result of a strategic review of the existing operations and the potential future portfolio of products and services, an interim CEO was appointed to develop the future vision of the organisation and initiate and implement the next phase of growth and development.

About the role

Following the successful completion of this activity, the board is seeking to appoint a permanent CEO to motivate, lead and drive a thriving organisation. This offers the opportunity to work alongside a talented board and team to further shape and implement strategic and operational developments in line with the business strategy. The role will also drive the continued evolution of the operating relationship with our parent charity, Migrant Help.

This is an opportunity to help us write our next chapter, build on and develop our services, continue to scale our operation and increase our social impact.

We are looking for an energetic and commercially astute leader, experienced in leading organisations through rapid growth and strategic development. Financially literate and experienced in developing business cases for new products and services, you will also have strong governance credentials and be adept at leading teams through change, building effective operating processes and sustaining a strong, people-focused culture.

There is huge scope to build on the success of Clear Voice to date. We expect, alongside your commercial and leadership know-how, you’ll share our mission of breaking down language barriers and generating profits that help support displaced and exploited people.


For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

Philippa Fabry | philippa@peridotpartners.co.uk | 077729 02071

Philippa-Fabry-Director-of-Not-for-Profit-Peridot-Partners

If you would like to know more about this role please contact Philippa Fabry

View profile

Welcome

Dear Candidate,

I am delighted by your interest in being our new CEO.

This is an immensely exciting time for our fast-growing, dynamic social enterprise. The income we generate through our interpreting services has more than doubled in the past couple of years, and our team has tripled in size.

We have been recognised through numerous awards, including the NatWest SE100 Social Business Champion Award in 2022. We have also expanded our ‘InPower’ initiative which provides access to training and enables for refuges to attain professional qualifications in interpreting. Most importantly, these efforts have been able to deliver more than £1.8 million in the last year alone to our parent charity Migrant Help.

However, our ambition does not stop here.  We have the market profile, platform and resources to take the enterprise to the next level. Our new strategy will see us expand and grow the existing core business in the language sector and develop new revenue streams that diversify our product and service offer.

As we move forward, we are seeking an entrepreneurially minded leader who can actively guide the next stage of our development and ensure the core business continues to thrive. This includes working with the management teams and boards of both the business and parent charity to further evolve the operating model and key relationships.

This is an outstanding opportunity for someone who enjoys the challenge of scaling an established start-up enterprise, connects with our values and wants to make lasting social impact.

Please take the time to read this pack and find out more about Clear Voice. I do hope that you are inspired to take a leading role in the next chapter of our journey and look forward to receiving your application.

With best wishes

Mark Leigh
Chair

Hello!

I just wanted to add a few words to try and capture what it I has been like working with this organisation, and hopefully to encourage you to throw your hat in the ring.

The first thing to say is that this is a fantastic opportunity to further shape a business that has grown rapidly and continues to thrive. A number of exciting areas of strategic development and diversification are currently being explored, and investment funding is available to take forward the resulting business cases. Meanwhile, we have increased our focus on the quality assurance of our core interpreting services, and are recognised by our customers and freelance interpreters as a company that wants to deliver both a great service and a positive social impact.

All this is made possible by the brilliant Clear Voice team, who are ambitious for the business and keen to grow with it. The successful candidate  will be very lucky to lead and support this energetic and lively team!

Sadie Visick
Interim CEO


For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

Philippa Fabry | philippa@peridotpartners.co.uk | 077729 02071

About Clear Voice

Migrant Help Trading Ltd is a wholly-owned subsidiary of Migrant Help. It is a social enterprise and trades as Clear Voice Interpreting Services. It provides professional language services, specialising in on-demand telephone, face-to-face and video interpreting.

100% of our profits are donated to our parent charity, Migrant Help, to support their work with the victims of displacement and exploitation. Last year, our services and financial support helped Migrant Help to support more asylum seekers, refugees and survivor of trafficking than ever before, reaching over 57,000 clients.

Our interpreting services cover 200+lanaguages 24 hours a day, 7 days a week, every day of the year and our face-to-face bookings are available across the UK in over 90 languages.

We provide services to a wide range of clients including charities, businesses and the public sector. Many of our clients work with vulnerable children and adults, and we are committed to ensuring we help them to communicate and get the support they need.

Clear Voice has seen exponential growth over recent years and is now established as one of the leading language service providers in the UK. Our team has also grown substantially over the past two years, now totalling 40 full-time staff and a network of over 1000 freelance interpreters.

We have won many awards as an organisation, most recently the NatWest SE100 Social Business Champion Award in 2022. In addition, last year members of the team were shortlisted on the WISE100 Awards, recognising the most inspiring and influential women in social enterprise, impact investment and mission-driven businesses.

Our focus on creating social impact is unique in the language services sector. Aside from our support for Migrant Help, our InPower Project supports refugees to find work as interpreters. And we believe our work generates a wider, positive social impact:  we enable businesses to keep their staff informed, education institutions to make their students feel welcome, legal practices to help their customers get justice, medical staff to communicate with patients, and charities to have a greater impact. By providing language services, we are proud to be part of helping our customers address inequalities and overcome challenges.

 

Further Information


For further information about the role, or to arrange a confidential discussion, please contact our advising consultant at Peridot Partners:

Philippa Fabry | philippa@peridotpartners.co.uk | 077729 02071

Accessibility

Our accessibility provisions include:

  • Step-free access to the building, accessible workstations (e.g. desk, office), and step-free access to all key meeting rooms and toilets.
  • Interviews can be held in meeting rooms that support hearing loops.
  • Accessibility dogs are welcomed.
  • Papers and materials can be presented in different formats if needed.
  • A sign language interpreter can be accessed for an interview.
  • Working patterns / working locations can be adjusted.

 


If you have any further needs around accessibility, please get in touch with the advising consultant for a confidential chat on how we can best fulfil your needs:

Philippa Fabry | philippa@peridotpartners.co.uk | 077729 02071

    To access a full job description and application details,
    please fill out the form below.

    YesNo
    YesNo

    Thank you for your interest in this role.

    Please download the Job Description and Person Specification and complete this equality monitoring survey.

    To formally apply, please submit a CV and supporting statement (ideally maximum 2 sides of A4 each) that clearly outlines your suitability for the role against the criteria provided in the person specification, including your interest and motivation in applying for this position.

    Please ensure that your application is emailed to response@peridotpartners.co.uk inserting “Clear Voice (Migrant Help Trading Ltd) – CEO” into the subject field.

    For further information about the role, or to arrange a confidential discussion, please contact our advising consultants at Peridot Partners

    Philippa Fabry | philippa@peridotpartners.co.uk | 077729 02071

    We wish to encourage applications regardless of race, colour, nationality, ethnic or national origins, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.

    All applications will be considered solely on merit.

    Applicants with a disability are invited to contact us in confidence at any point during the recruitment process to discuss steps that could be taken to overcome operational difficulties presented by the role, or if any adjustments or support are required regarding the recruitment process.

    Timetable

    Closing date: 9 a.m. Monday 27th February
    Candidates informed of outcome: By Friday 3rd March
    First stage interviews: w/c Monday 6th March
    Second stage interviews: w/c Monday 13th March

    Equal Opportunities Monitoring

    Peridot and Clear Voice (Migrant Help Trading Ltd) are committed to promoting equality and diversity. To help us raise awareness and support a culture that is diverse and recognises and develops the potential of all, we need to appreciate the profile of candidates who apply for positions. We would therefore be most grateful if you would complete this equality monitoring survey.

    The information will be treated confidentially and anonymously and will help us to support our commitment to fair recruitment practice. All information provided will be held in the strictest confidence and will not be shared with anyone, in line with the new Data Protection Act 2018 launched on 25 May 2018.

    The information provided does not form part of the decision-making process and will not affect your application.

    Data Processing, Protection and Privacy Policy

    By completing the form to view, or if you have access to this page from an email invitation, Peridot Partners will have processed your personal information. For more information about Peridot Partners’ data processing activities and your rights, please read our Privacy Policy.

    You might also be interested in