Complaints Policy

Peridot Partners Limited is committed to providing a high-quality service to our customers, clients, and candidates. If you are not satisfied with the level of service you have received from us, we would like you to tell us about it.

All complaints are taken very seriously, and any feedback is appreciated as it provides us with an opportunity to improve our standards and the services we offer.

All complaints and feedback are referred directly to our Senior Leadership Team, and if the complaint is about a member of that team (one of the directors of Peridot Partners Limited) then the matter will be escalated to the Managing Director.

As directors, the Senior Leadership Team sits separately from the operational business and will prioritise, review and investigate any concerns you may have without delay.

If you would like to make a formal written complaint, you can contact our Senior Leadership Team via email or by post:

Senior Leadership Team, Peridot Partners Limited, The Stanley Building, 7 Pancras Square, London. N1C 4AG

E: grant@peridotpartners.co.uk

T: 07958 690 184

Procedure

1. We will send you a written acknowledgement (email or letter), on receipt of your complaint within 5 working days. We will also inform you of the dedicated member of the Senior Leadership Team who will be dealing with your complaint.
2. We will then record your complaint and start to investigate on your behalf. This is likely to involve the following steps:
3. Reviewing the information you have provided to ascertain the sequence of relevant events & related correspondence;
4. Interviewing members of staff for clarification on the issue;
5. Reviewing any correspondence that is available;
6. Liaising with line management as appropriate;
7. Discussing the investigation and agreeing on the action to be taken by the Senior Leadership Team as a result of your complaint.
8. We will acknowledge, fully investigate, and duly resolve all complaints within 14 working days.
9. A full written response to your complaint will be drafted by the appointed member of the Senior Leadership Team and sent to you with supporting documentary evidence (if applicable).
10. If you are not satisfied with the outcome, you can make a written request for escalation of your complaint. The investigation will be reviewed by the Managing Director, who will respond directly with their findings and conclusion.
11. If you remain unsatisfied with the decision, you can contact the relevant industry trade association.